Troubleshooting AWS Managed Microsoft AD
The following can help you troubleshoot some common issues you might encounter when creating or using your directory.
Issues with your AWS Managed Microsoft AD
Some troubleshooting tasks can only be completed by AWS Support. Here are some of the tasks:
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Restarting your AWS Directory Service-provided domain controllers.
To create a support case, see Creating support cases and case management.
Issues with Netlogon and secure channel communications
As a mitigation against CVE-2020-1472
To verify if your issue is related to Netlogon or secure channel communications, search your Amazon CloudWatch Logs for event IDs 5827 (for device authentication related issues) or 5828 (for AD trust validation related issues). For information about CloudWatch in AWS Managed Microsoft AD, see Enable log forwarding.
For more information about the mitigation against CVE-2020-1472, see How to manage the changes in Netlogon secure channel connections associated with
CVE-2020-1472
Password recovery
If a user forgets a password or is having trouble signing in to either your Simple AD or AWS Managed Microsoft AD directory, you can reset their password using either the AWS Management Console, Windows PowerShell or the AWS CLI.
For more information, see Reset a user password.
Additional resources
The following resources can help you troubleshoot as you work with AWS.
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AWS Knowledge Center
–Find FAQs and links to other resources to help you troubleshoot issues. -
AWS Support Center
–Get technical support. -
AWS Premium Support Center
–Get premium technical support.
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