Monitoring Alerts and Messages - AWS Elemental Conductor Live 3

This is version 3.18 of the AWS Elemental Conductor Live 3 documentation. This is the latest version. For prior versions, see the Previous Versions section of AWS Elemental Conductor Live 3 Documentation.

Monitoring Alerts and Messages

AWS Elemental Conductor Live 3 generates alerts and messages to provide information about the status of the nodes in the cluster and the encoding channels. This section covers how to monitor alerts and messages via the web interface.

For information on setting up automatic email or web callback alert notifications and on using the SNMP and REST interfaces for alerts and messages, see AWS Elemental Conductor Live 3 Configuration Guide.

About Alerts and Messages

Alerts Messages
Access Options

Web Interface

Automatic email notification

Web callback notification

SNMP trap

SNMP poll

REST calls

Web Interface

SNMP poll

REST calls

Information Conveyed

Alerts are feedback on a problem that must be fixed.

The “Channel Error” alert informs you that a channel has moved to an Error state.

This can help when you are receiving automatic email notifications, to let you know to check for related messages on the web interface.

Three types of messages are:

AuditMessage: Informational messages that you do not need to react to. Often, these messages are feedback to actions you performed.

WarningMessage: Messages that advise you that there is a risk that a future activity will fail unless you take action to prevent it.

ErrorMessage: Messages that indicate that a planned activity has failed or an unexpected system error has occurred.

Active/Inactive Alerts remain active until the underlying problem is resolved. When the cause of the alert is no longer present, the system clears the alert so that it becomes inactive. Messages are neither active nor inactive. They are defined as “recent” when they are fewer than 24 hours old.
Visibility

You can toggle the visibility of active alerts. Suppressing an alert this way is similar to marking an email as read.

The section below describes where you can see suppressed and unsuppressed alerts on the web interface.

Only messages of the type Error are visible in the header. You can toggle the visibility of recent Error messages, which is similar to marking an email as read.

The section below describes where you can see suppressed and unsuppressed messages on the web interface.

Alerts and Messages on the Web Interface

Conductor provides information about alerts and messages in the header of every page and in more detail on the pages Status > Alerts and Status > Messages.

Web Interface Header: Alerts

The header, located at the top of all pages of the web interface, shows a count of alerts that are both active (i.e. the condition that is causing the alert still exists) and visible (i.e. the user has not marked it as “read”).


                  Image file alerts-messages-web-header-alerts.png
Number in the Graphic Description Instructions
1 Alert count. Orange when one or more alerts are active and visible. Choose the orange circle to see a pop-up list of up to ten most recent active, visible alerts.
2 Alert details. This list shows the alert code, description, timestamp, and related channel of up to ten active, visible alerts.
3 Link to Status > Alerts.

Choose this to see all active system alerts, including those marked invisible.

To see inactive alerts, choose the Inactive tab at the top of the Status > Alerts page.

4 Suppress icon.

Choose this to dismiss this alert.

It will remain active until the underlying cause is resolved. It will not appear in the popup list but is still listed in the Status > Alerts screen, under the Active tab.

You can unsuppress the alert on the Status > Messages screen.

Web Interface Header: Messages

The header also shows a count of messages that are both recent (i.e. the system generated it in the last 24 hours) and visible (i.e. the user has not marked it as “read”).


                  Image file alerts-messages-web-header-messages.png
Number in the Graphic Description Instructions
1 Message count. Red when one or more messages of the type Error are recent and visible. Choose the red circle to see a pop-up list of up to ten recent, visible, messages of the type Error.
2 Message details. This list shows the message text, code, timestamp, and related channel of up to ten recent, visible messages.
3 Link to Status > Messages. Choose this to see all system messages, including those of type Audit and Warning, those marked invisible, and those older than 24 hours.
4 Suppress icon.

Choose this to dismiss this message. Once suppressed, it will not appear in the pop-up list but are still listed on the Status > Messages screen.

You can unsuppress the alert on the Status > Messages screen.

Status > Alerts Screen


                  Image file alerts-messages-status-alerts-screen.png
Number in the Graphic Description Instructions
1, 2 Status tab, Alerts tab.

Choose Status > Alerts to get to the Alerts screen.

You can also get here by choosing “View All Alerts” at the bottom of the alerts pop-up list.

3 Visibility-suppressed icon. Only active alerts are suppressible. Choose this to unsuppress this alert.
4 Visibility-unsuppressed icon. Choose this to suppress this alert
5 Alert count. Reflects the number of alerts that are both active and unsuppressed. Choose this to show pop-up list of active, unsuppressed alerts.

Status > Messages Screen


                  Image file alerts-messages-status-messages-screen.png
Number in the Graphic Description Instructions
1, 2 Status tab, Messages tab.

Choose Status > Messages to get to the Messages screen.

You can also get here by choosing “View All Messages” at the bottom of the messages pop-up list.

3 Message of the type ErrorMessage. Shows in messages list with red icon and light red background shading. Appears in the header message count and is therefore suppressible. Part of the messages count in the header.
4 Visibility-suppressed icon. Only ErrorMessages are suppressible. Choose this to unsuppress this message and restore it to the pop-up list.
5 Visibility-unsuppressed icon. Choose this to suppress this message and remove it from the pop-up list.
6 Message of the type AuditMessage. AuditMessage, and WarningMessage type messages show in messages list with a white background. They do not appear in the messages pop-up list. They are not part of the messages count in the header.
7 Message count. Reflects the number of messages of the type ErrorMessage that are recent and unsuppressed. Choose this to show pop-up list of unsuppressed messages of the type ErrorMessages generated in the last 24 hours.

Filtering Alerts and Messages

To look at only those alerts and messages of interest at a particular time, use Filters on the Alerts or Messages screen. You can filter to see only alerts and messages generated by a specific node in the cluster, of a specific type, with a specific code, associated with a specific channel, or associated with one of the channels in a specific MPTS.


                  Image file alerts-messages-filtering.png
Number in the Graphic Description Instructions
1 Filters button. Located in the same place on both the alerts and messages screen. Choose this button to open the Filters pane.
2 Properties you can filter by. The same options are available on both the alerts and messages screen.

Click Choose Values for drop-down lists and enter values in text boxes. You may choose up to one of each type. Multiple selections show only alerts or messages for which both conditions are true.

For example, to see all Channel Error alerts on node encoder10, select encoder10 from the Node drop-down and type 10010 in the Code text box.

3 Clear the Filters button. This button is located in the same place on both the alerts and messages screen.

Choose this to clear all filters and see the list of all alerts or all messages.

On the Alerts screen, choosing this button brings you from the Active or Inactive tab to the All tab.