Install Error Messages - AWS Elemental Live

This is version 2.18 of the AWS Elemental Live documentation. This is the latest version. For prior versions, see the Previous Versions section of AWS Elemental Live and AWS Elemental Statmux Documentation.

Install Error Messages

During install, you might see the error message Hardware and license validation failed at the command line. The table below provides a list of possible problems and causes that might result in this error.

Possible Problem Possible Reason
eth0 is not set up You didn't specify the address for eth0. Review the prompts in Step C: Install the AWS Elemental Software.
eme.lic is not valid If you're installing licenses on several hardware units, you may have installed the wrong eme.lic license on this unit. Review the steps in Step D: Set Up Software Licensing.
cable.lic is not valid If you're installing licenses on several hardware units, you may have installed the wrong cable.lic license on this unit. Review the steps in Step D: Set Up Software Licensing.
Products do not match You might have requested and installed a license for one product (for example, AWS Elemental Live) and then installed a different product (for example, AWS Elemental Server).
Card counts do not match If you changed the CPU or GPU cards on the hardware unit after requesting the license, the license might no longer be valid. Change the cards back or contact your sales representative to discuss your revised licensing requirements.