Shipping an AWS Snowball Edge - AWS Snowball Edge Developer Guide

Shipping an AWS Snowball Edge

The prepaid shipping label contains the correct address to return the AWS Snowball Edge device. For information about how to return your AWS Snowball Edge device, see Shipping Carriers.

The AWS Snowball Edge device is delivered to an AWS sorting facility and forwarded to the AWS data center. Package tracking is available through your region's carrier. You can track status changes for your job by using the AWS Snow Family Management Console.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping label that is displayed on the AWS Snowball Edge device E Ink display.

Shipping Carriers

When you create a job, you provide the address that you want the AWS Snowball Edge device shipped to. The carrier that supports your region handles the shipping of devices from AWS to you, and from you back to AWS.

Whenever an AWS Snowball Edge device is shipped, you get a tracking number. You can find each job's tracking number and a link to the tracking website from the AWS Snow Family Management Console job dashboard, or by using API calls to the job management API.

The outbound shipping information for your device is available when the job transitions to Preparing shipment status.

Following is the list of supported carriers for AWS Snowball Edge devices by region:

  • For India, Blue Dart is the carrier.

  • For Korea, Japan, Australia, and Indonesia, Kuehne + Nagel, is the carrier.

  • For China and Hong Kong, S.F. Express is the carrier.

  • For all other regions, UPS is the carrier.

AWS Snowball Pickups in the EU, US, South Africa, and Canada

In the EU, US, South Africa, and Canada, keep the following information in mind for UPS to pick up an AWS Snowball Edge device:

  • You arrange for UPS to pick up the AWS Snowball Edge device by scheduling a pickup with UPS directly, or take the AWS Snowball Edge device to a UPS package drop-off facility to be shipped to AWS.

  • The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowball Edge device.

  • The AWS Snowball Edge device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping label that is displayed on the device's E Ink display.

For data transfers in the EU Regions, we only ship Snowball Edge devices to the following EU member countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

UPS services for Snow family of products is domestic only within a country.

AWS Snowball Pickups in UK

In the United Kingdom, keep the following information in mind for UPS to pick up a Snowball Edge:

  • You arrange for UPS to pick up the AWS Snowball Edge device by scheduling a pickup with UPS directly, or take the AWS Snowball Edge device to a UPS package drop-off facility to be shipped to AWS.

  • The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowball Edge device.

  • The AWS Snowball Edge device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping label that is displayed on the device's E Ink display.

UPS services for Snow family of products is domestic only within a country.

Note

Since January 2021, UK is no longer a part of EU. Orders between UK and other EU countries are international orders, a non-general Availability process only approved through a special international process. If a customer has been approved and is returning a device from an EU-country back to LHR or from UK back to an EU-country, they must first request a return to so a Commercial Invoice can be provided prior to arranging pick up/drop off with UPS.

AWS Snowball Pickups in Brazil

In Brazil, keep the following information in mind for UPS to pick up a Snowball Edge:

  • When you're ready to return a Snowball Edge, call 0800-770-9035 to schedule a pickup with UPS.

  • Snowball Edge is available domestically within Brazil, which includes 26 states and the Distrito Federal.

  • If you have a Cadastro Nacional de Pessoa Juridica (CNPJ) tax ID, be sure that you know this ID before you create your job.

  • You should issue the appropriate document to return the Snowball Edge device. Confirm with your tax department which of the documents following is required in your state, according to your ICMS registration:

    • Within São Paulo – A non-ICMS declaration and an Electronic Tax Invoice (NF-e) are usually required.

    • Outside São Paulo – The following are usually required:

      • A non-ICMS declaration

      • A nota fiscal avulsa

      • An Electronic Tax Invoice (NF-e)

Note

For non-ICMS taxpayer declaration, we recommend that you generate four copies of the declaration: one for your records, the other three for transport.

AWS Snowball Pickups in Australia

In Australia, if you're shipping an AWS Snowball Edge device back to AWS, place the return transport label (found in the pouch containing these instructions) over the E Ink label on the Snow device.


            			Transport Label to Consignee
Note

If you have not received a return label with your Snow device, email knau.snowball_return@kuehne-nagel.com with your device serial number or your reference number.

To arrange the return of the Snow Family device, scan the QR code on the return instructions with your mobile device. On your device, a hyperlink to an email message appears. The message contains information such as email address, subject, and control number or consignment number. Fill in the pickup date, name, and contact details, or provide a new pickup address if there are any changes.


            			Example QR Code

AWS Snowball Pickups in India

In India, Blue Dart picks up the Snowball device. When you are ready to return your Snowball device, turn it off and prepare it for return shipping. To schedule pickup, email snowball-pickup@amazon.com with Snowball Pickup Request in the subject line. In the email, include the following information:

  • Job ID – The job ID associated with the Snowball that you want returned to AWS.

  • AWS account ID – The ID for the AWS account that created the job.

  • Earliest Pickup Time (your local time) – The earliest time of day that you want the Snowball picked up.

  • Latest Pickup Time (your local time) – The latest time of day that you want the Snowball picked up.

  • Special Instructions (optional) – Any special instructions for picking up the Snowball, including contact details for coordinating pickup.

The Snowball team arranges the pickup with Blue Dart and sends you a confirmation email. Blue Dart provides you with a paper shipping label and picks up the Snowball device.

Important

When using a Snowball in India, remember to file all relevant tax paperwork with your state.

AWS Snowball Edge Pickups in Korea

In Korea, Kuehne + Nagel handles your pickups. When you are ready to return your device, send an email to snowball-shipping@amazon.com with Snowball Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

  • Job ID – The job ID associated with the Snowball that you want returned to AWS.

  • Pickup Address - The address where the device is picked up.

  • Pickup Date - The soonest day you would like the device picked up.

  • Point of contact details – the name, email address, and local phone number that Kuehne + Nagel can use to get in touch with you if needed.

Soon, you will get a follow-up email from the Snowball team with information regarding the pickup at the address your device you provided. Power cycle the device and be ready for pickup usually between 1300 and 1500.

AWS Snowball Edge Pickups in Hong Kong

In Hong Kong, S.F. Express handles your pickups. When you are ready to return your device, send an email to snowball-shipping-ap-east-1@amazon.com with Snowball Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

  • Job ID

  • AWS account ID

  • Contact name

  • Contact phone number

  • Contact email address

  • The day you want the device(s) picked up

  • Earliest pickup time

  • Latest pickup time

  • Pickup address

Once you arrange a pickup date with S.F. Express, it can't be rescheduled.

The device will be delivered to AWS by S.F. Express. The S.F. Express tracking number for the return shipment tells you when it was delivered.

AWS Snowball Pickups in Singapore, Japan, and Indonesia

In Singapore, Japan, and Indonesia, when you are ready to return your device, scan the QR code displayed on the return E Ink label with your mobile phone. This will take you directly onto an email template. Please fill in pick up date/time and contact details.


                        Snowball Pickup Request
Note

If your pickup address is different from the address where the device was delivered, please add the new address in the email body so the appointed carrier can be informed.

Shipping Speeds

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an AWS Snowball Edge device. Shipping speeds are as follows:

  • Australia, Japan, Singapore, Indonesia, S.Korea – When shipping within these countries, you have access to the standard shipping speed of 1 – 3 days.

  • Brazil – When shipping within Brazil, you have access to UPS Domestic Express Saver shipping, which delivers within two business days during commercial hours. Shipping speeds might be affected by interstate border delays.

  • European Union (EU) – When shipping to any of the countries within the EU, you have access to express shipping. Typically, AWS Snowball Edge devices shipped express are delivered in about a day. In addition, most countries in the EU have access to standard shipping, which typically takes less than a week, one way.

  • Hong Kong – When shipping within Hong Kong, you have access to express shipping.

  • India – When shipping within India, Snowcone are sent out within 7 working days of AWS receiving all related tax documents.

  • United Kingdom (UK) – When shipping to any of the UK, you have access to express shipping. Typically, AWS Snowball Edge devices shipped express are delivered in about a day. In addition, you have access to standard shipping, which typically takes less than a week, one way.

  • United States of America (US) and Canada – When shipping in the US or in Canada, you have access to one-day shipping and two-day shipping.