Network maintenance for AWS Private 5G

Under the shared responsibility model, AWS is responsible for the hardware and software that run AWS services. This applies to Private 5G, just as it does to an AWS Region. For example, AWS manages security patches, updates firmware, and maintains the network equipment. AWS also monitors the performance, health, and metrics for your network and determines whether any maintenance is required.

Maintenance windows

AWS performs maintenance as follows:

• An on-demand or as-needed maintenance.

• A weekly 2-hour maintenance period on Mondays starting at the 8am UTC.

During a maintenance window, your Private 5G network might become unavailable for short periods of time.

Hardware returns

You must return the radio units after you have deleted your network. Do not return SIM cards. Instead, AWS recommends that you physically destroy the SIM cards when you're finished using them.

To return radio units, contact AWS Support. We will contact the customer listed on the original order using the contact information provided with the AWS account that created the order, obtain the latest email address from that account, and send a return shipping label to the specified email address. You are responsible for minimum commitment charges associated with the radio units being returned.