Definition

There are three best practice areas for operational excellence in the cloud:

• Prepare

• Operate

• Evolve

Operations teams need to understand their business and customer needs so that they can effectively and efficiently support business outcomes. Operations creates and uses procedures to respond to operational events and validates their effectiveness to support business needs. Operations collects metrics that are used to measure the achievement of desired business outcomes. Everything continues to change—your business context, business priorities, customer needs, etc. It’s important to design operations to support evolution over time in response to change and to incorporate lessons learned through their performance.