Troubleshooting problems with your Storage Gateway deployment
Following, you can find information about best practices and troubleshooting issues related to gateways, host platforms, file shares, high availability, data recovery, and security. The on-premises gateway troubleshooting information covers gateways deployed on supported virtualization platforms. The troubleshooting information for high availability issues covers gateways running on VMware vSphere High Availability (HA) platform.
Topics
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Troubleshooting: gateway offline issues - Learn how to diagnose problems that can cause your gateway to appear offline in the Storage Gateway console.
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Troubleshooting: Active Directory issues - Learn what to do if you receive error messages such as
NETWORK_ERROR,TIMEOUT, orACCESS_DENIEDwhen trying to join your File Gateway to a Microsoft Active Directory domain. -
Troubleshooting: gateway activation issues - Learn what to do if you receive an internal error message when attempting to activate your Storage Gateway.
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Troubleshooting: on-premises gateway issues - Learn about typical issues that you might encounter working with your on-premises gateways, and how to allow AWS Support to connect to your gateway to assist with troubleshooting.
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Troubleshooting: Microsoft Hyper-V setup issues - Learn about typical issues that you might encounter when deploying Storage Gateway on the Microsoft Hyper-V platform.
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Troubleshooting: Amazon EC2 gateway issues - Find information about typical issues that you might encounter when working with gateways deployed on Amazon EC2.
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Troubleshooting: hardware appliance issues - Learn how to resolve issues that you might encounter with the AWS Storage Gateway Hardware Appliance.
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Troubleshooting: File Gateway issues - Find information that can help you understand the cause of errors and health notifications that appear in your File Gateway's CloudWatch logs.
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Troubleshooting: file share issues - Learn about actions you can take if you experience unexpected issues with your file share.
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Troubleshooting: high availability issues - Learn what to do if you experience issues with gateways that are deployed in a VMware HA environment.
High Availability Health Notifications
When running your gateway on the VMware vSphere High Availability (HA) platform, you may receive health notifications. For more information about health notifications, see Troubleshooting: high availability issues.
