RealTimeContactAnalysisSegmentTranscript

The analyzed transcript segment.

Content

The content of the transcript. Can be redacted.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 16384.

Required: Yes

Id

The identifier of the transcript.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes

ParticipantId

The identifier of the participant.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes

ParticipantRole

The role of the participant. For example, is it a customer, agent, or system.

Type: String

Valid Values: AGENT | CUSTOMER | SYSTEM | CUSTOM_BOT | SUPERVISOR

Required: Yes

Time

Field describing the time of the event. It can have different representations of time.

Note: This object is a Union. Only one member of this object can be specified or returned.

Required: Yes

ContentType

The type of content of the item. For example, text/plain.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

DisplayName

The display name of the participant.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Redaction

Object describing redaction that was applied to the transcript. If transcript has the field it means part of the transcript was redacted.

Required: No

Sentiment

The sentiment detected for this piece of transcript.

Type: String

Valid Values: POSITIVE | NEGATIVE | NEUTRAL

Required: No

Contents