When to use a service request for Accelerate - AMS Accelerate User Guide

When to use a service request for Accelerate

The following examples describe a service request. After you submit a service request, the AMS Accelerate team works with you to resolve the request per your AMS SLA.

  • AMS or AWS general guidance

  • Patch MW related questions

  • Backup schedule related questions

  • Questions about the functionality of AWS services

The following are examples of what shouldn't be raised in a service request:

  • Access issues

  • Patch failure

  • Backup failure