Use the AMS console with RFCs

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The AMS console provides features to help you succeed with creating and submitting RFCs.

Use the RFC List page (Console)

The AMS console RFCs list page provides you with the following options:

• Advanced RFC search through a Filter. For information, see Find RFCs.

• Finding the last time the RFC was Modified. This value represents that last time that the RFC status was changed.

• Viewing RFC details with the RFC Subject. Choosing this link opens the details page for that RFC.

• Viewing RFC status. For information, see Understand RFC status codes

Use RFC quick create (console)

Use the RFC quick create cards, or list table, or choose change types for RFCs by classification.

To learn more, see Create an RFC.

Add RFC correspondence and attachments (console)

You can add correspondence to an RFC after it has been submitted and before it is approved; for example, while it's in the state of "PendingApproval". After an RFC is approved (in a state of "Scheduled" or "InProgress"), correspondence cannot be added, because it could be construed as a change to the request. After an RFC is completed (in a state of "Canceled", "Rejected", "Success", or "Failure"), correspondence is once again enabled, though correspondence is disabled once an RFC is closed for more than 30 days.

Note

Each correspondence is limited to 5,000 characters.

Limitations for attachments:

• Only three attachments per correspondence.

• Limit fifty attachments per RFC.

• Each attachment must be less than 5 MB in size.

• Only text files are accepted such as plaintext (.txt), comma-separated values (.csv), JSON (.json), or YAML (.yaml). In the case of YAML format, the file must be attached using file extension .yaml.

  Note

  Text files that have XML content are prohibited. If you have XML content to share with AMS, use a service request.

• File names are limited to 255 characters, with only numbers, letters, spaces, dashes (-), underscores (_), and dots (.).

• Updating and deleting attachments on an RFC is not currently supported.

To add correspondence and attachments to an RFC, follow these steps:

1. In the AMS console, on the RFC details page for an RFC, find the Correspondence section at the bottom of the page.

   Before any correspondence:

   

   After some correspondence:

   

2. To add a new correspondence, type your message in the Reply text box. To attach files related to the correspondence, choose Add Attachment, and then choose the files you want.

   

3. When you're finished, choose Submit.

   The new correspondence, along with links to the attached files, appear in the correspondence list on the RFC details page.