AMS supports you with Incident Management, Service Request Management, and Change Management 24 hours a day, 7 days a week, 365 days a year (in accordance with the AMS Service Level Agreement applied to the account).
To report an AWS or AMS service performance issue that impacts your managed environment, use the AMS console and submit an incident report. For details, see Reporting an incident. For general information about AMS incident management, see Incident response.
To ask for information or advice, or to request additional services from AMS, use the AMS console and submit a service request. For details, Creating a Service Request. For general information about AMS service requests, see Service Request Management.
