Class: Aws::Connect::Types::ChatContactMetrics
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::ChatContactMetrics
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Information about the overall participant interactions at the contact level.
Constant Summary collapse
- SENSITIVE =
[]
Instance Attribute Summary collapse
-
#agent_first_response_time_in_millis ⇒ Integer
The time for an agent to respond after obtaining a chat contact.
-
#agent_first_response_timestamp ⇒ Time
The agent first response timestamp for a chat contact.
-
#conversation_close_time_in_millis ⇒ Integer
The time it took for a contact to end after the last customer message.
-
#conversation_turn_count ⇒ Integer
The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.
-
#multi_party ⇒ Boolean
A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.
-
#total_bot_message_length_in_chars ⇒ Integer
The total number of characters from bot and automated messages on a chat contact.
-
#total_bot_messages ⇒ Integer
The total number of bot and automated messages on a chat contact.
-
#total_messages ⇒ Integer
The number of chat messages on the contact.
Instance Attribute Details
#agent_first_response_time_in_millis ⇒ Integer
The time for an agent to respond after obtaining a chat contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#agent_first_response_timestamp ⇒ Time
The agent first response timestamp for a chat contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#conversation_close_time_in_millis ⇒ Integer
The time it took for a contact to end after the last customer message.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#conversation_turn_count ⇒ Integer
The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#multi_party ⇒ Boolean
A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#total_bot_message_length_in_chars ⇒ Integer
The total number of characters from bot and automated messages on a chat contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#total_bot_messages ⇒ Integer
The total number of bot and automated messages on a chat contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |
#total_messages ⇒ Integer
The number of chat messages on the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2110 class ChatContactMetrics < Struct.new( :multi_party, :total_messages, :total_bot_messages, :total_bot_message_length_in_chars, :conversation_close_time_in_millis, :conversation_turn_count, :agent_first_response_timestamp, :agent_first_response_time_in_millis) SENSITIVE = [] include Aws::Structure end |