Class: Aws::Connect::Types::ParticipantMetrics
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::ParticipantMetrics
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Information about a participant's interactions in a contact.
Constant Summary collapse
- SENSITIVE =
[]
Instance Attribute Summary collapse
-
#conversation_abandon ⇒ Boolean
A boolean flag indicating whether the chat conversation was abandoned by a Participant.
-
#last_message_timestamp ⇒ Time
Timestamp of last chat message by Participant.
-
#max_response_time_in_millis ⇒ Integer
Maximum chat response time by Participant.
-
#message_length_in_chars ⇒ Integer
Number of chat characters sent by Participant.
-
#messages_sent ⇒ Integer
Number of chat messages sent by Participant.
-
#num_responses ⇒ Integer
Number of chat messages sent by Participant.
-
#participant_id ⇒ String
The Participant's ID.
-
#participant_type ⇒ String
Information about the conversation participant.
-
#total_response_time_in_millis ⇒ Integer
Total chat response time by Participant.
Instance Attribute Details
#conversation_abandon ⇒ Boolean
A boolean flag indicating whether the chat conversation was abandoned by a Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#last_message_timestamp ⇒ Time
Timestamp of last chat message by Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#max_response_time_in_millis ⇒ Integer
Maximum chat response time by Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#message_length_in_chars ⇒ Integer
Number of chat characters sent by Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#messages_sent ⇒ Integer
Number of chat messages sent by Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#num_responses ⇒ Integer
Number of chat messages sent by Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#participant_id ⇒ String
The Participant's ID.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#participant_type ⇒ String
Information about the conversation participant. Following are the participant types: [Agent, Customer, Supervisor].
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |
#total_response_time_in_millis ⇒ Integer
Total chat response time by Participant.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 18346 class ParticipantMetrics < Struct.new( :participant_id, :participant_type, :conversation_abandon, :messages_sent, :num_responses, :message_length_in_chars, :total_response_time_in_millis, :max_response_time_in_millis, :last_message_timestamp) SENSITIVE = [] include Aws::Structure end |