Class: Aws::TranscribeService::Types::SentimentFilter

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-transcribeservice/lib/aws-sdk-transcribeservice/types.rb

Overview

Flag the presence or absence of specific sentiments detected in your Call Analytics transcription output.

Rules using SentimentFilter are designed to match:

  • The presence or absence of a positive sentiment felt by the customer, agent, or both at specified points in the call

  • The presence or absence of a negative sentiment felt by the customer, agent, or both at specified points in the call

  • The presence or absence of a neutral sentiment felt by the customer, agent, or both at specified points in the call

  • The presence or absence of a mixed sentiment felt by the customer, the agent, or both at specified points in the call

See Rule criteria for post-call categories for usage examples.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#absolute_time_range ⇒ Types::AbsoluteTimeRange

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified sentiments. See for more detail.

Returns:



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# File 'gems/aws-sdk-transcribeservice/lib/aws-sdk-transcribeservice/types.rb', line 3706

class SentimentFilter < Struct.new(
  :sentiments,
  :absolute_time_range,
  :relative_time_range,
  :participant_role,
  :negate)
  SENSITIVE = []
  include Aws::Structure
end

#negate ⇒ Boolean

Set to TRUE to flag the sentiments that you didn't include in your request. Set to FALSE to flag the sentiments that you specified in your request.

Returns:

  • (Boolean) 


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# File 'gems/aws-sdk-transcribeservice/lib/aws-sdk-transcribeservice/types.rb', line 3706

class SentimentFilter < Struct.new(
  :sentiments,
  :absolute_time_range,
  :relative_time_range,
  :participant_role,
  :negate)
  SENSITIVE = []
  include Aws::Structure
end

#participant_role ⇒ String

Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Returns:

  • (String) 


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# File 'gems/aws-sdk-transcribeservice/lib/aws-sdk-transcribeservice/types.rb', line 3706

class SentimentFilter < Struct.new(
  :sentiments,
  :absolute_time_range,
  :relative_time_range,
  :participant_role,
  :negate)
  SENSITIVE = []
  include Aws::Structure
end

#relative_time_range ⇒ Types::RelativeTimeRange

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified sentiments. See for more detail.

Returns:



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# File 'gems/aws-sdk-transcribeservice/lib/aws-sdk-transcribeservice/types.rb', line 3706

class SentimentFilter < Struct.new(
  :sentiments,
  :absolute_time_range,
  :relative_time_range,
  :participant_role,
  :negate)
  SENSITIVE = []
  include Aws::Structure
end

#sentiments ⇒ Array<String>

Specify the sentiments that you want to flag.

Returns:

  • (Array<String>) 


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# File 'gems/aws-sdk-transcribeservice/lib/aws-sdk-transcribeservice/types.rb', line 3706

class SentimentFilter < Struct.new(
  :sentiments,
  :absolute_time_range,
  :relative_time_range,
  :participant_role,
  :negate)
  SENSITIVE = []
  include Aws::Structure
end