Request Syntax Request Parameters Response Syntax Response Elements Errors Examples See Also

CreateContactChannel

Important

AWS Systems Manager Incident Manager will no longer be open to new customers starting November 7, 2025. If you would like to use Incident Manager, sign up prior to that date. Existing customers can continue to use the service as normal. For more information, see Incident Manager availability change.

A contact channel is the method that Incident Manager uses to engage your contact.

Request Syntax


{
   "ContactId": "string",
   "DeferActivation": boolean,
   "DeliveryAddress": { 
      "SimpleAddress": "string"
   },
   "IdempotencyToken": "string",
   "Name": "string",
   "Type": "string"
}

Request Parameters

For information about the parameters that are common to all actions, see Common Parameters.

The request accepts the following data in JSON format.

ContactId

The Amazon Resource Name (ARN) of the contact you are adding the contact channel to.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 2048.

Pattern: arn:(aws|aws-cn|aws-us-gov):ssm-contacts:[-\w+=\/,.@]*:[0-9]+:([\w+=\/,.@:-])*

Required: Yes

DeferActivation

If you want to activate the channel at a later time, you can choose to defer activation. Incident Manager can't engage your contact channel until it has been activated.

Type: Boolean

Required: No

DeliveryAddress

The details that Incident Manager uses when trying to engage the contact channel. The format is dependent on the type of the contact channel. The following are the expected formats:

SMS - '+' followed by the country code and phone number
VOICE - '+' followed by the country code and phone number
EMAIL - any standard email format

Type: ContactChannelAddress object

Required: Yes

IdempotencyToken

A token ensuring that the operation is called only once with the specified details.

Type: String

Length Constraints: Maximum length of 2048.

Pattern: ^[\\\/a-zA-Z0-9_+=\-]*$

Required: No

Name

The name of the contact channel.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 255.

Pattern: ^[\p{L}\p{Z}\p{N}_.\-]*$

Required: Yes

Type

Incident Manager supports three types of contact channels:

SMS
VOICE
EMAIL

Type: String

Valid Values: SMS | VOICE | EMAIL

Required: Yes

Response Syntax


{
   "ContactChannelArn": "string"
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

ContactChannelArn

The Amazon Resource Name (ARN) of the contact channel.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 2048.

Pattern: arn:(aws|aws-cn|aws-us-gov):ssm-contacts:[-\w+=\/,.@]*:[0-9]+:([\w+=\/,.@:-])*

Errors

For information about the errors that are common to all actions, see Common Errors.

AccessDeniedException

You don't have sufficient access to perform this operation.

HTTP Status Code: 400

ConflictException

Updating or deleting a resource causes an inconsistent state.

HTTP Status Code: 400

DataEncryptionException

The operation failed to due an encryption key error.

HTTP Status Code: 400

InternalServerException

Unexpected error occurred while processing the request.

HTTP Status Code: 500

ThrottlingException

The request was denied due to request throttling.

HTTP Status Code: 400

ValidationException

The input fails to satisfy the constraints specified by an AWS service.

HTTP Status Code: 400

Examples

Example

This example illustrates one usage of CreateContactChannel.

Sample Request


POST / HTTP/1.1
Host: ssm-contacts.us-east-2.amazonaws.com
Accept-Encoding: identity
X-Amz-Target: SSMContacts.CreateContactChannel
Content-Type: application/x-amz-json-1.1
User-Agent: aws-cli/2.2.4 Python/3.8.8 Linux/5.4.129-72.229.amzn2int.x86_64 exe/x86_64.amzn.2 prompt/off command/ssm-contacts.create-contact-channel
X-Amz-Date: 20220812T174315Z
Authorization: AWS4-HMAC-SHA256 Credential=AKIAIOSFODNN7EXAMPLE/20220812/us-east-2/ssm-contacts/aws4_request, SignedHeaders=content-type;host;x-amz-date;x-amz-target, Signature=39c3b3042cd2aEXAMPLE
Content-Length: 229

{
	"ContactId": "arn:aws:ssm-contacts:us-east-2:111122223333:contact/akuam", 
	"Name": "akuas sms-test", 
	"Type": "SMS", 
	"DeliveryAddress": {"SimpleAddress": "+15005550199"}, 
	"IdempotencyToken": "922b8f50-9bb9-4dd7-83cf-a4c25EXAMPLE"
}

Sample Response


{
    "ContactChannelArn": "arn:aws:ssm-contacts:us-east-2:111122223333:contact-channel/akuam/e5bd2c57-406a-487f-8d26-7c032EXAMPLE"
}