Gather information for support - Amazon Managed Grafana
Support bundle componentsCreating a support bundle

Gather information for support

Support bundles provide a simple way to collect information about your Grafana workspace through the user interface. When you encounter problems with your Grafana workspace, you can send product support a support bundle that contains information about your workspace, including:

  • Grafana version

  • Installed plugins

  • Grafana configuration

  • Database information and migrations

Note

Support bundles are only available in workspaces compatible with Grafana version 10 or newer.

Support bundle components

A support bundle can include any of the following components:

  • Usage statistics – Usage statistics for the Grafana workspace.

  • User information – A list of users of the Grafana workspace.

  • Database and migration information – Database information, and migration log.

  • Plugin information – Information about installed plugins in the workspace.

  • Basic information – Basic information about the Grafana workspace, including version, and memory usage.

  • Settings – The settings of the Grafana workspace.

  • SAML – Healthcheck connection and metadata for SAML (only displayed if SAML is enabled).

  • LDAP – Healthcheck connection and metadata for LDAP (only displayed if LDAP is enabled).

  • OAuth2 – Healthcheck connection and metadata for each OAuth2 provider (only displayed if OAuth provider is enabled).

Creating a support bundle

Use the following procedure to create a support bundle.

Note

This procedure requires admin permissions in the workspace.

To create a support bundle

  1. Sign into your Grafana workspace.

  2. Select the Help icon

  3. From the help menu, choose Support Bundles.

  4. Select New Support Bundle.

  5. Choose the components that you want to include in the support bundle.

  6. Select Create.

  7. After the support bundle is ready, select Download.

    Grafana downloads the support bundle to an archive (tar.gz) file.

You can open the file to view the contents of the support bundle. You can directly send the file to support, if needed. If the bundle contains private information, and you must send it via a channel that is not private, you may consider encrypting it. You can use a tool like age to encrypt the file before sending.