Manage access to Enterprise plugins

You can use the Amazon Managed Grafana console to manage your workspace and gain access to Enterprise plugins. Upgrading gives you access to Enterprise plugins with support for data sources from a variety of third-party independent software vendors (ISVs), including the list below.

An Enterprise license also gives you access to Grafana Labs consulting and support services.

Enterprise data sources available with Amazon Managed Grafana Enterprise plugins include:

• AppDynamics

• Databricks

• Datadog

• Dynatrace

• GitLab

• Honeycomb

• Jira

• MongoDB

• New Relic

• Oracle Database

• Salesforce

• SAP/HANA

• ServiceNow

• Snowflake

• Splunk

• Splunk Infracture Monitoring (formerly SignalFx)

• Wavefront

For details about the Enterprise data source plugins available when you upgrade, see Data sources available with Amazon Managed Grafana Enterprise plugins. New plugins can be added at any time. For a complete and current list, you can use the plugin catalog within your Amazon Managed Grafana workspace.

When you create a workspace, by default it does not have access to Enterprise plugins, but you can upgrade at any time. If you want to have multiple Amazon Managed Grafana workspaces with Enterprise plugins, you must upgrade each of them.

You can manage your Enterprise plugin license, including adding or removing your access through the Manage Amazon Managed Grafana Enterprise page.

Managing your access to Amazon Managed Grafana Enterprise plugins

To manage your access to Enterprise plugins

1. Open the Amazon Managed Grafana console at https://console.aws.amazon.com/grafana.

2. In the left navigation pane, choose the menu icon.

3. Choose All workspaces.

   You can see the list of workspaces. For each workspace, the Enterprise license columns shows the type of license the workspace has (either no license, or the Enterprise plugins license.

4. Select the name of the workspace whose license you want to manage. This opens the workspace details page for that workspace.

5. In the summary, under Enterprise License, choose either Manage or Upgrade to Amazon Managed Grafana Enterprise (only one option is available, based on the current status of the Enterprise license).

   This opens the Manage Amazon Managed Grafana Enterprise page. You can choose between two options. The active option is marked with (current).

   • None – This is the option to remove, or not have an Amazon Managed Grafana Enterprise license. If you currently have an Enterprise license, selecting this option for your workspace immediately removes access to the Enterprise plugins when you save.

   • Enterprise plugins – This allows you to install any Enterprise plugins to your workspace, as well as giving access to Grafana Labs consulting and support services. Installing Enterprise plugins in your workspace gives you access to additional data sources.

     The first time that you choose this option, you must link your AWS account with a token from Grafana Labs, and are prompted to do so. For more information, see the next section, Link your account with Grafana Labs.

     Amazon Managed Grafana Enterprise plugin access includes user fees that are in addition to the prices for Amazon Managed Grafana. For detailed fee information, see the Amazon Managed Grafana Pricing page.

6. After making your selection, choose Save to continue.

Link your account with Grafana Labs

Workspaces upgraded to Amazon Managed Grafana Enterprise plugins get access to support and consulting from Grafana Labs. To access this feature, the AWS account must be linked with a Grafana Labs account token. You register your new or existing Grafana Labs account with AWS when you upgrade to an Enterprise license.

Note

You only need to register your Grafana Labs account token one time per region. If your account was previously linked (for example, when upgrading a different workspace in the region to access Enterprise plugins), you are not prompted to link again.

Linking consists of getting a token from a Grafana Labs account that is used in Amazon Managed Grafana to register the account. You can create a new account at Grafana Labs or use an existing one.

We recommend that you copy and save your Grafana Labs token in a secure, convenient location for future use.

To link your Grafana Labs account

1. Follow the instructions in Managing your access to Amazon Managed Grafana Enterprise plugins to upgrade your account with access Enterprise plugins. You are prompted to link your account by adding a token during the upgrade process.

2. If you already have a token, you can enter it directly. If you do not have a token, select Get your token. This opens the Grafana Labs website in a new browser tab.

   From the Grafana Labs website, you can sign into your Grafana Labs account (or create a new one), then get a token.

3. After you copy the token, return to the Amazon Managed Grafana browser tab or window. Enter the token in the Grafana Labs Token section.

4. You are now able to choose Save to complete your upgrade.

Reusing your token with other workspaces

If you have previously registered your Grafana Labs account and are prompted for a Grafana Labs token (for example, when upgrading a workspace in another region), you can use the same token to register each time, so that you do not need to create a new Grafana Labs account. If you have not saved your token, you may be able to retrieve it in one of these ways:

• You can get the token by looking it up in your Grafana Labs account by going to https://grafana.com/partners/amg/support, and choosing My Account.

• You can get the token from an existing, already linked workspace, by using the DescribeWorkspace API to retrieve the token.

• If the token is no longer available to you via either of those methods, you must contact Grafana Labs support.

FAQ for AWS Marketplace Enterprise users

Previously, you may have purchased a license for Grafana Enterprise through AWS Marketplace. You can no longer purchase new licenses through AWS Marketplace, and you can not renew any license that was previously purchased through AWS Marketplace. The following FAQ may help you depending on the state of your AWS Marketplace license.

I subscribed to a 30-day free trial from AWS Marketplace, but I haven't associated it with my workspace. Can I apply it now?

No. The free trials are no longer supported in Amazon Managed Grafana.

I purchased a 30-day free trial from AWS Marketplace, and I already associated it with my workspace. What will happen to my trial?

Your free trial will continue until it expires. If you want to upgrade and use the Enterprise plugins, you can upgrade through the Amazon Managed Grafana console, as described in the previous section.

I have a AWS Marketplace paid license that hasn't yet expired, but I want to use Amazon Managed Grafana managed Enterprise plugins. How do I do that?

As long as you have a current AWS Marketplace license, you can only associate that license with your workspaces. You can only upgrade in the Amazon Managed Grafana console after your AWS Marketplace license expires (or you cancel it through AWS Marketplace).

The following questions and answers provide more details.

I purchased a full Grafana Enterprise license from AWS Marketplace and associated it with one or more workspaces. What will happen to those?

When your license expires (after 30 days, unless you have autorenewal turned on), any Enterprise data sources that you are using in your workspace will stop working. If you wish to continue using Enterprise data sources, you can upgrade to use Enterprise plugins directly from the Amazon Managed Grafana console.

It sounds like there will be downtime associated with my license expiring, where my workspace can't access any Enterprise plugins. How do I avoid that?

There will be some downtime associated with your license expiring, as you switch to the new Enterprise plugins license. However, you can minimize this.

Note

The following steps need to be performed precisely to minimize downtime. We recommend that you read them carefully before beginning.

To get the new pricing, we recommend that you upgrade to Amazon Managed Grafana Enterprise plugins, rather than continue using the AWS Marketplace license.

To switch from AWS Marketplace Enterprise license to Amazon Managed Grafana Enterprise plugins while minimizing downtime.

1. To prepare, first go to the Grafana Labs website, and sign into your account (or create a new one). Get your Grafana Labs token that you will use later in the process.

   For more details on this part of the process, see Link your account with Grafana Labs.

2. Sign into the AWS Marketplace console, and choose Manage subscriptions from the left menu.

3. Find the subscription that you want to switch, and choose Manage. This will bring up details about your subscription.

   Note

   This page shows your service end date. You can wait until you are nearing that date to continue these steps, to maximize use of your current subscription before canceling.

4. Choose Actions, and select Cancel subscription.

   This cancels your subscription in AWS Marketplace. However, you can continue to use the Enterprise data sources until Amazon Managed Grafana automatically removes your license at the end of the day (local time for your workspace).

   For more information about canceling subscriptions in AWS Marketplace, see Cancel your product subscription in the AWS Marketplace Buyer Guide.

5. After your subscription is canceled in AWS Marketplace, cancel it in Amazon Managed Grafana:

   1. Sign into the Amazon Managed Grafana console.

   2. From the left menu, choose All workspaces.

   3. Choose the name of the workspace you are switching.

   4. Under Enterprise license, choose Manage.

   5. Choose None and then Save. This will remove the AWS Marketplace license from Amazon Managed Grafana

   When the Enterprise license is removed, you will no longer be able to access Enterprise plugins in your workspace.

6. You can now upgrade in the Amazon Managed Grafana console. Follow the instructions in the Managing your access to Amazon Managed Grafana Enterprise plugins topic, using the Grafana Labs token you created in the first step.

Note

Your workspace is not able to access Enterprise data sources from the time you cancel the license in Amazon Managed Grafana until when you upgrade to access Enterprise plugins. This is typically around 10-15 minutes, but can take longer, depending on how quickly you can perform these steps. Making sure that you have the Grafana Labs token ready will minimize this time.

I have an AWS Marketplace license with autorenew. Will that continue?

Yes. The AWS Marketplace subscription is retired, and you can't manually renew it, but if you had autorenew set up, it will continue until you turn it off. When you do that, you can upgrade, following the instructions in the previous answers.

To get the new pricing, we recommend that you upgrade to Amazon Managed Grafana Enterprise plugins, rather than continue using the AWS Marketplace license.

I have an AWS Marketplace license that I haven't yet associated with a workspace, can I use it?

Yes, you can associate that AWS Marketplace license and use it until it expires. That will happen within 30 days, unless you turned on autorenew. See the previous questions and answers for more information.