Upgrade a workspace to Grafana Enterprise - AWS Managed Service for Grafana

Upgrade a workspace to Grafana Enterprise

Amazon Managed Service for Grafana (AMG) is in preview. Features may be added or changed before announcing General Availability.

The preview currently supports the following Regions:

  • US East (N. Virginia)

  • Europe (Ireland)

You can use the AMG console to upgrade your account and one or more workspaces to Grafana Enterprise. You can start with a 30-day free trial, or purchase a subscription license. Upgrading gives you access to consultation and support directly from Grafana Labs. You also gain access to a variety of third-party independent software vendors (ISVs), including the following:

  • AppDynamics

  • Datadog

  • Dynatrace

  • MongoDB

  • New Relic

  • Oracle Database

  • ServiceNow

  • Snowflake

  • Splunk

  • Wavefront

For a complete list of Enterprise data source plugins available when you upgrade, see Data sources available in Grafana Enterprise.

Each AMG workspace is eligible for a 30-day free trial of Grafana Enterprise. To retain access to Enterprise third-party plugins after the 30-day trial, purchase a Grafana Enterprise license for your workspace before the trial expires.

Grafana Enterprise fees are in addition to the active user prices for AMG. For detailed fee information, see the Grafana Enterprise Pricing page.

To upgrade a workspace to Grafana Enterprise, you must be signed in to an AWS account for a user or role that has the AWSMarketplaceManageSubscriptions IAM policy attached, or the equivalent permissions.

To upgrade a workspace and your account to Grafana Enterprise

  1. Open the AMG console at https://console.aws.amazon.com/grafana/.

  2. In the navigation pane, choose the menu icon.

  3. Choose All workspaces.

  4. Choose the name of the workspace that you want to upgrade.

  5. Choose Upgrade to Grafana Enterprise.

  6. Choose 30-day free trial or Grafana Enterprise subscription.

    If you choose Grafana Enterprise subscription, choose whether you want the contract to be automatically renewed when it ends. You can change the renewal preference at any time. This is an account-level setting. Changing your auto-renewal choice for one workspace also updates it for all other workspaces in the account that are currently subscribed to a Grafana Enterprise contract.

  7. Choose Subscribe.

  8. To register your free trial or paid subscription with Grafana Labs, choose the https://grafana.com/partners/amg/register link and complete the resulting page. You need to do this only once for your AWS account.

When you upgrade a workspace to Grafana Enterprise, your entire AWS account gains the benefits of the Grafana Enterprise subscription. However, Grafana Enterprise is not automatically applied to other AMG workspaces in your account. You can follow the instructions in the preceding procedure to apply Grafana Enterprise to your other workspaces. You pay the subscription contract fee for Grafana Enterprise only once for your account during the billing cycle, but every workspace that you activate for Grafana Enterprise also incurs per-user fees to Grafana Labs. A typical billing cycle is 30 days, but you can also choose to enter a custom billing cycle through a private offer. For more information about a private offer, see Private offers in the AWS Marketplace Buyer Guide. For detailed fee information, see Grafana Enterprise on Amazon Managed Service for Grafana.

Purchasing a subscription during the free trial

Anytime during a 30-day free trial, you can purchase a subscription to Grafana Enterprise to ensure that you don't lose access to Grafana Enterprise features. If you do this, the paid subscription time starts immediately when you purchase the subscription and ends the free trial for that workspace.

Account-level Grafana Enterprise subscription

You can also choose to subscribe to Grafana Enterprise at the account level. If you do this, you are billed the subscription contract fee at the account level, which shows up in the AWS Marketplace section of your AWS bill. You can then apply this Enterprise license to each of your workspaces through the workspace details page. After you upgrade a workspace, the upgraded workspace begins to incur per-user fees.

To subscribe to Grafana Enterprise at the account level

  1. In the left navigation pane, choose Grafana Enterprise license.

  2. Choose Upgrade to Grafana Enterprise.

  3. Choose Grafana Enterprise subscription, Subscribe.

  4. To register your free trial or paid subscription with Grafana Labs, choose the https://grafana.com/partners/amg/register link and complete the resulting page. You need to do this only once for your AWS account.

Private marketplace

If your account is using a private marketplace, you must add Grafana Enterprise products to your private marketplace before you begin the free trial or upgrade to the Enterprise subscription. Follow the private marketplace instructions to add either of the following two products:

For more information about private marketplaces, see Private marketplaces.

Canceling Grafana Enterprise

You can cancel Grafana Enterprise either at the workspace level or the account level. Canceling using either method does not delete any AMG workspaces. You can continue to use these workspaces without Enterprise capabilities.

To cancel Grafana Enterprise for a single workspace and continue using Grafana Enterpirse in other workspaces

  1. Open the AMG console at https://console.aws.amazon.com/grafana/.

  2. In the navigation pane, choose the menu icon.

  3. Choose All workspaces.

  4. Choose the name of the workspace where you want to cancel Grafana Enterprise.

  5. In the Enterprise license section, choose Remove.

    Doing so stops incurring Grafana Enterprise per-user fees for this workspace. Your account is still subscribed to the Grafana Enterprise product and you will still incur monthly subscription fees.

To cancel Grafana Enterprise for your entire account and remove Enterprise features from all your workspaces

  1. Open the AMG console at https://console.aws.amazon.com/grafana/.

  2. In the navigation pane, choose the menu icon.

  3. Choose Grafana Enterprise license.

  4. Choose Cancel auto renew.

  5. Read the information in the box and choose Cancel auto renew.

    This cancels your subscription to Grafana Enterprise for the next billing cycle.

  6. Remove the Grafana Enterprise license from each workspace by following the steps in the previous procedure. This immediately stops incurring Grafana Enterprise per-user fees per workspace.