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Deployment wiring summary - Guidance for Agentic Vehicle Experience on AWS

Deployment wiring summary

To integrate AVX with an Amazon Connect instance:

  1. Deploy AVX stacks. Deploy the AVX stacks as described in Deploy the Guidance. The api stack carries /escalate and its grants (connect:StartChatContact, connect:StartOutboundVoiceContact, and GetItem on the CMS vehicles and drivers tables). The Connect instance itself is pre-existing or provisioned separately.

  2. Create tenant contact flows. In the Connect console, create the chat contact flow, hours-of-operation blocks and the chat queue for each tenant. Follow the tenant-branding conventions in Tenant-branded contact flows.

  3. Run the wiring script. Run scripts/wire-connect-to-tenant.py to write the instance, flow and queue identifiers into the tenant’s config.

  4. Add the P0 callback (optional). Claim a number, create the callback flow and caller ID, and write escalation.callback as described in P0 callback.

  5. Verify end-to-end. Start a session as a test driver, trigger a P0 or P1 classification, tap Talk to an agent, and confirm the chat reaches the tenant’s queue with the initial message and attributes.