Partner Integration Points

The Agentic Vehicle Experience is designed to compose with third-party services across the vehicle-ownership lifecycle. The table below lists the integration domains, example partner categories, and the integration pattern used in each case. Specific partner selection is customer-owned; the patterns are reusable across providers.

Partner integration points

Domain	Example Partner Categories	Integration Pattern
Digital Commerce	CRM platforms (for example, Salesforce), digital experience platforms (for example, Adobe)	REST webhook triggered by the book tool when a service request or appointment is created. The agent emits a STAR-JSON ServiceRequestAdd envelope to the configured tenant sink; a thin Lambda adapter converts to the partner’s API shape.
Payments	Payment processors (for example, Stripe), open-banking connectivity platforms (for example, Plaid)	Agent tool call for payment initiation (deductible collection, subscription renewal, parts deposit). The tool invokes the partner’s payment API and returns a transaction reference that is embedded in the STAR-JSON ServiceRequestAdd costEstimate block.
Document Processing	Dealer management systems with document APIs (for example, CDK, Reynolds and Reynolds)	Lambda invocation for repair-order and invoice generation. The AVX ServiceRequestAdd payload is translated to the DMS import format; the resulting repair-order number is written back into the STAR envelope and emitted to the tenant sink.
Contract Management	Contract lifecycle management platforms (for example, Conga, Agiloft)	Agent tool lookup for warranty-contract terms, extended-service-contract eligibility, and lease-end conditions. The tool returns structured coverage data that feeds the WarrantyClaimPreCheck payload.
Credit Decisioning	Credit-scoring and decisioning bureaus (for example, FICO, Experian)	API call from the finance/ownership persona when a driver explores financing for a repair or a vehicle upgrade. Results inform the agent’s recommendation but are not persisted in STAR messages.
Subscription Management	Subscription billing platforms (for example, Zuora)	Webhook for connected-service subscription events (activation, renewal, cancellation). The agent queries current subscription status to gate feature availability (for example, over-the-air update eligibility, roadside-assistance entitlement).