Appendix - Agent Workspace

Appendix

Role required for creating applications

On top of the AmazonConnect_FullAccess IAM policy, users need the following IAM permissions for creating an app and associating it with an Amazon Connect instance.

{ "Version": "2012-10-17", "Statement": [ { "Action": [ "app-integrations:CreateApplication", "app-integrations:GetApplication", "iam:GetRolePolicy", "iam:PutRolePolicy", "iam:DeleteRolePolicy" ], "Resource": "arn:aws:app-integrations:<aws-region>:<aws-account-Id>:application/*", "Effect": "Allow" } ] }