AWS Support contoh menggunakan AWS SDK for .NET

Contoh kode berikut menunjukkan cara melakukan tindakan dan mengimplementasikan skenario umum dengan menggunakan AWS SDK for .NET with AWS Support.

Tindakan adalah kutipan kode dari program yang lebih besar dan harus dijalankan dalam konteks. Meskipun tindakan menunjukkan cara memanggil fungsi layanan individual, Anda dapat melihat tindakan dalam konteks pada skenario terkait dan contoh lintas layanan.

Skenario adalah contoh kode yang menunjukkan cara menyelesaikan tugas tertentu dengan memanggil beberapa fungsi dalam layanan yang sama.

Setiap contoh menyertakan tautan ke GitHub, di mana Anda dapat menemukan petunjuk tentang cara mengatur dan menjalankan kode dalam konteks.

Memulai

Contoh kode berikut menunjukkan cara untuk mulai menggunakan AWS Support.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



using Amazon.AWSSupport;
using Microsoft.Extensions.DependencyInjection;
using Microsoft.Extensions.Hosting;

public static class HelloSupport
{
    static async Task Main(string[] args)
    {
        // Use the AWS .NET Core Setup package to set up dependency injection for the AWS Support service.
        // Use your AWS profile name, or leave it blank to use the default profile.
        // You must have one of the following AWS Support plans: Business, Enterprise On-Ramp, or Enterprise. Otherwise, an exception will be thrown.
        using var host = Host.CreateDefaultBuilder(args)
            .ConfigureServices((_, services) =>
                services.AddAWSService<IAmazonAWSSupport>()
            ).Build();

        // Now the client is available for injection.
        var supportClient = host.Services.GetRequiredService<IAmazonAWSSupport>();

        // You can use await and any of the async methods to get a response.
        var response = await supportClient.DescribeServicesAsync();
        Console.WriteLine($"\tHello AWS Support! There are {response.Services.Count} services available.");
    }
}

Untuk detail API, lihat DescribeServicesdi Referensi AWS SDK for .NET API.

Tindakan

Contoh kode berikut menunjukkan cara menggunakanAddAttachmentsToSet.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Add an attachment to a set, or create a new attachment set if one does not exist.
    /// </summary>
    /// <param name="data">The data for the attachment.</param>
    /// <param name="fileName">The file name for the attachment.</param>
    /// <param name="attachmentSetId">Optional setId for the attachment. Creates a new attachment set if empty.</param>
    /// <returns>The setId of the attachment.</returns>
    public async Task<string> AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
    {
        var response = await _amazonSupport.AddAttachmentsToSetAsync(
            new AddAttachmentsToSetRequest
            {
                AttachmentSetId = attachmentSetId,
                Attachments = new List<Attachment>
                {
                    new Attachment
                    {
                        Data = data,
                        FileName = fileName
                    }
                }
            });
        return response.AttachmentSetId;
    }

Untuk detail API, lihat AddAttachmentsToSetdi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanAddCommunicationToCase.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Add communication to a case, including optional attachment set ID and CC email addresses.
    /// </summary>
    /// <param name="caseId">Id for the support case.</param>
    /// <param name="body">Body text of the communication.</param>
    /// <param name="attachmentSetId">Optional Id for an attachment set.</param>
    /// <param name="ccEmailAddresses">Optional list of CC email addresses.</param>
    /// <returns>True if successful.</returns>
    public async Task<bool> AddCommunicationToCase(string caseId, string body,
        string? attachmentSetId = null, List<string>? ccEmailAddresses = null)
    {
        var response = await _amazonSupport.AddCommunicationToCaseAsync(
            new AddCommunicationToCaseRequest()
            {
                CaseId = caseId,
                CommunicationBody = body,
                AttachmentSetId = attachmentSetId,
                CcEmailAddresses = ccEmailAddresses
            });
        return response.Result;
    }

Untuk detail API, lihat AddCommunicationToCasedi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanCreateCase.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Create a new support case.
    /// </summary>
    /// <param name="serviceCode">Service code for the new case.</param>
    /// <param name="categoryCode">Category for the new case.</param>
    /// <param name="severityCode">Severity code for the new case.</param>
    /// <param name="subject">Subject of the new case.</param>
    /// <param name="body">Body text of the new case.</param>
    /// <param name="language">Optional language support for your case.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <param name="attachmentSetId">Optional Id for an attachment set for the new case.</param>
    /// <param name="issueType">Optional issue type for the new case. Options are "customer-service" or "technical".</param>
    /// <returns>The caseId of the new support case.</returns>
    public async Task<string> CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
        string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
    {
        var response = await _amazonSupport.CreateCaseAsync(
            new CreateCaseRequest()
            {
                ServiceCode = serviceCode,
                CategoryCode = categoryCode,
                SeverityCode = severityCode,
                Subject = subject,
                Language = language,
                AttachmentSetId = attachmentSetId,
                IssueType = issueType,
                CommunicationBody = body
            });
        return response.CaseId;
    }

Untuk detail API, lihat CreateCasedi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanDescribeAttachment.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Get description of a specific attachment.
    /// </summary>
    /// <param name="attachmentId">Id of the attachment, usually fetched by describing the communications of a case.</param>
    /// <returns>The attachment object.</returns>
    public async Task<Attachment> DescribeAttachment(string attachmentId)
    {
        var response = await _amazonSupport.DescribeAttachmentAsync(
            new DescribeAttachmentRequest()
            {
                AttachmentId = attachmentId
            });
        return response.Attachment;
    }

Untuk detail API, lihat DescribeAttachmentdi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanDescribeCases.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Get case details for a list of case ids, optionally with date filters.
    /// </summary>
    /// <param name="caseIds">The list of case IDs.</param>
    /// <param name="displayId">Optional display ID.</param>
    /// <param name="includeCommunication">True to include communication. Defaults to true.</param>
    /// <param name="includeResolvedCases">True to include resolved cases. Defaults to false.</param>
    /// <param name="afterTime">The optional start date for a filtered search.</param>
    /// <param name="beforeTime">The optional end date for a filtered search.</param>
    /// <param name="language">Optional language support for your case.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>A list of CaseDetails.</returns>
    public async Task<List<CaseDetails>> DescribeCases(List<string> caseIds, string? displayId = null, bool includeCommunication = true,
        bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
        string language = "en")
    {
        var results = new List<CaseDetails>();
        var paginateCases = _amazonSupport.Paginators.DescribeCases(
            new DescribeCasesRequest()
            {
                CaseIdList = caseIds,
                DisplayId = displayId,
                IncludeCommunications = includeCommunication,
                IncludeResolvedCases = includeResolvedCases,
                AfterTime = afterTime?.ToString("s"),
                BeforeTime = beforeTime?.ToString("s"),
                Language = language
            });
        // Get the entire list using the paginator.
        await foreach (var cases in paginateCases.Cases)
        {
            results.Add(cases);
        }
        return results;
    }

Untuk detail API, lihat DescribeCasesdi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanDescribeCommunications.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Describe the communications for a case, optionally with a date filter.
    /// </summary>
    /// <param name="caseId">The ID of the support case.</param>
    /// <param name="afterTime">The optional start date for a filtered search.</param>
    /// <param name="beforeTime">The optional end date for a filtered search.</param>
    /// <returns>The list of communications for the case.</returns>
    public async Task<List<Communication>> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
    {
        var results = new List<Communication>();
        var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
            new DescribeCommunicationsRequest()
            {
                CaseId = caseId,
                AfterTime = afterTime?.ToString("s"),
                BeforeTime = beforeTime?.ToString("s")
            });
        // Get the entire list using the paginator.
        await foreach (var communications in paginateCommunications.Communications)
        {
            results.Add(communications);
        }
        return results;
    }

Untuk detail API, lihat DescribeCommunicationsdi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanDescribeServices.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Get the descriptions of AWS services.
    /// </summary>
    /// <param name="name">Optional language for services.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>The list of AWS service descriptions.</returns>
    public async Task<List<Service>> DescribeServices(string language = "en")
    {
        var response = await _amazonSupport.DescribeServicesAsync(
            new DescribeServicesRequest()
            {
                Language = language
            });
        return response.Services;
    }

Untuk detail API, lihat DescribeServicesdi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanDescribeSeverityLevels.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Get the descriptions of support severity levels.
    /// </summary>
    /// <param name="name">Optional language for severity levels.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>The list of support severity levels.</returns>
    public async Task<List<SeverityLevel>> DescribeSeverityLevels(string language = "en")
    {
        var response = await _amazonSupport.DescribeSeverityLevelsAsync(
            new DescribeSeverityLevelsRequest()
            {
                Language = language
            });
        return response.SeverityLevels;
    }

Untuk detail API, lihat DescribeSeverityLevelsdi Referensi AWS SDK for .NET API.

Contoh kode berikut menunjukkan cara menggunakanResolveCase.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankannya di AWS Repositori Contoh Kode.



    /// <summary>
    /// Resolve a support case by caseId.
    /// </summary>
    /// <param name="caseId">Id for the support case.</param>
    /// <returns>The final status of the case after resolving.</returns>
    public async Task<string> ResolveCase(string caseId)
    {
        var response = await _amazonSupport.ResolveCaseAsync(
            new ResolveCaseRequest()
            {
                CaseId = caseId
            });
        return response.FinalCaseStatus;
    }

Untuk detail API, lihat ResolveCasedi Referensi AWS SDK for .NET API.

Skenario

Contoh kode berikut ini menunjukkan cara:

Dapatkan dan tampilkan layanan yang tersedia dan tingkat keparahan untuk kasus.
Buat kasus dukungan menggunakan layanan, kategori, dan tingkat keparahan yang dipilih.
Dapatkan dan tampilkan daftar kasus terbuka untuk hari ini.
Tambahkan set lampiran dan komunikasi ke kasus baru.
Jelaskan keterikatan dan komunikasi baru untuk kasus ini.
Selesaikan kasusnya.
Dapatkan dan tampilkan daftar kasus yang diselesaikan untuk hari ini.

AWS SDK for .NET

catatan

Ada lebih banyak tentang GitHub. Temukan contoh lengkapnya dan pelajari cara mengatur dan menjalankan di Repositori Contoh AWS Kode.

Jalankan skenario interaktif di penggugah/prompt perintah.



/// <summary>
/// Hello AWS Support example.
/// </summary>
public static class SupportCaseScenario
{
    /*
    Before running this .NET code example, set up your development environment, including your credentials.
    To use the AWS Support API, you must have one of the following AWS Support plans: Business, Enterprise On-Ramp, or Enterprise.

    This .NET example performs the following tasks:
    1.  Get and display services. Select a service from the list.
    2.  Select a category from the selected service.
    3.  Get and display severity levels and select a severity level from the list.
    4.  Create a support case using the selected service, category, and severity level.
    5.  Get and display a list of open support cases for the current day.
    6.  Create an attachment set with a sample text file to add to the case.
    7.  Add a communication with the attachment to the support case.
    8.  List the communications of the support case.
    9.  Describe the attachment set.
    10. Resolve the support case.
    11. Get a list of resolved cases for the current day.
   */

    private static SupportWrapper _supportWrapper = null!;

    static async Task Main(string[] args)
    {
        // Set up dependency injection for the AWS Support service.
        // Use your AWS profile name, or leave it blank to use the default profile.
        using var host = Host.CreateDefaultBuilder(args)
            .ConfigureLogging(logging =>
                logging.AddFilter("System", LogLevel.Debug)
                    .AddFilter<DebugLoggerProvider>("Microsoft", LogLevel.Information)
                    .AddFilter<ConsoleLoggerProvider>("Microsoft", LogLevel.Trace))
            .ConfigureServices((_, services) =>
                services.AddAWSService<IAmazonAWSSupport>(new AWSOptions() { Profile = "default" })
                    .AddTransient<SupportWrapper>()
            )
            .Build();

        var logger = LoggerFactory.Create(builder =>
        {
            builder.AddConsole();
        }).CreateLogger(typeof(SupportCaseScenario));

        _supportWrapper = host.Services.GetRequiredService<SupportWrapper>();

        Console.WriteLine(new string('-', 80));
        Console.WriteLine("Welcome to the AWS Support case example scenario.");
        Console.WriteLine(new string('-', 80));

        try
        {
            var apiSupported = await _supportWrapper.VerifySubscription();
            if (!apiSupported)
            {
                logger.LogError("You must have a Business, Enterprise On-Ramp, or Enterprise Support " +
                                 "plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these examples.");
                return;
            }

            var service = await DisplayAndSelectServices();

            var category = DisplayAndSelectCategories(service);

            var severityLevel = await DisplayAndSelectSeverity();

            var caseId = await CreateSupportCase(service, category, severityLevel);

            await DescribeTodayOpenCases();

            var attachmentSetId = await CreateAttachmentSet();

            await AddCommunicationToCase(attachmentSetId, caseId);

            var attachmentId = await ListCommunicationsForCase(caseId);

            await DescribeCaseAttachment(attachmentId);

            await ResolveCase(caseId);

            await DescribeTodayResolvedCases();

            Console.WriteLine(new string('-', 80));
            Console.WriteLine("AWS Support case example scenario complete.");
            Console.WriteLine(new string('-', 80));
        }
        catch (Exception ex)
        {
            logger.LogError(ex, "There was a problem executing the scenario.");
        }
    }

    /// <summary>
    /// List some available services from AWS Support, and select a service for the example.
    /// </summary>
    /// <returns>The selected service.</returns>
    private static async Task<Service> DisplayAndSelectServices()
    {
        Console.WriteLine(new string('-', 80));
        var services = await _supportWrapper.DescribeServices();
        Console.WriteLine($"AWS Support client returned {services.Count} services.");

        Console.WriteLine($"1. Displaying first 10 services:");
        for (int i = 0; i < 10 && i < services.Count; i++)
        {
            Console.WriteLine($"\t{i + 1}. {services[i].Name}");
        }

        var choiceNumber = 0;
        while (choiceNumber < 1 || choiceNumber > services.Count)
        {
            Console.WriteLine(
                "Select an example support service by entering a number from the preceding list:");
            var choice = Console.ReadLine();
            Int32.TryParse(choice, out choiceNumber);
        }
        Console.WriteLine(new string('-', 80));

        return services[choiceNumber - 1];
    }

    /// <summary>
    /// List the available categories for a service and select a category for the example.
    /// </summary>
    /// <param name="service">Service to use for displaying categories.</param>
    /// <returns>The selected category.</returns>
    private static Category DisplayAndSelectCategories(Service service)
    {
        Console.WriteLine(new string('-', 80));

        Console.WriteLine($"2. Available support categories for Service \"{service.Name}\":");
        for (int i = 0; i < service.Categories.Count; i++)
        {
            Console.WriteLine($"\t{i + 1}. {service.Categories[i].Name}");
        }

        var choiceNumber = 0;
        while (choiceNumber < 1 || choiceNumber > service.Categories.Count)
        {
            Console.WriteLine(
                "Select an example support category by entering a number from the preceding list:");
            var choice = Console.ReadLine();
            Int32.TryParse(choice, out choiceNumber);
        }

        Console.WriteLine(new string('-', 80));

        return service.Categories[choiceNumber - 1];
    }

    /// <summary>
    /// List available severity levels from AWS Support, and select a level for the example.
    /// </summary>
    /// <returns>The selected severity level.</returns>
    private static async Task<SeverityLevel> DisplayAndSelectSeverity()
    {
        Console.WriteLine(new string('-', 80));
        var severityLevels = await _supportWrapper.DescribeSeverityLevels();

        Console.WriteLine($"3. Get and display available severity levels:");
        for (int i = 0; i < 10 && i < severityLevels.Count; i++)
        {
            Console.WriteLine($"\t{i + 1}. {severityLevels[i].Name}");
        }

        var choiceNumber = 0;
        while (choiceNumber < 1 || choiceNumber > severityLevels.Count)
        {
            Console.WriteLine(
                "Select an example severity level by entering a number from the preceding list:");
            var choice = Console.ReadLine();
            Int32.TryParse(choice, out choiceNumber);
        }
        Console.WriteLine(new string('-', 80));

        return severityLevels[choiceNumber - 1];
    }

    /// <summary>
    /// Create an example support case.
    /// </summary>
    /// <param name="service">Service to use for the new case.</param>
    /// <param name="category">Category to use for the new case.</param>
    /// <param name="severity">Severity to use for the new case.</param>
    /// <returns>The caseId of the new support case.</returns>
    private static async Task<string> CreateSupportCase(Service service,
        Category category, SeverityLevel severity)
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"4. Create an example support case" +
                          $" with the following settings:" +
                          $" \n\tService: {service.Name}, Category: {category.Name} " +
                          $"and Severity Level: {severity.Name}.");
        var caseId = await _supportWrapper.CreateCase(service.Code, category.Code, severity.Code,
            "Example case for testing, ignore.", "This is my example support case.");

        Console.WriteLine($"\tNew case created with ID {caseId}");

        Console.WriteLine(new string('-', 80));

        return caseId;
    }

    /// <summary>
    /// List open cases for the current day.
    /// </summary>
    /// <returns>Async task.</returns>
    private static async Task DescribeTodayOpenCases()
    {
        Console.WriteLine($"5. List the open support cases for the current day.");
        // Describe the cases. If it is empty, try again and allow time for the new case to appear.
        List<CaseDetails> currentOpenCases = null!;
        while (currentOpenCases == null || currentOpenCases.Count == 0)
        {
            Thread.Sleep(1000);
            currentOpenCases = await _supportWrapper.DescribeCases(
                new List<string>(),
                null,
                false,
                false,
                DateTime.UtcNow.Date,
                DateTime.UtcNow);
        }

        foreach (var openCase in currentOpenCases)
        {
            Console.WriteLine($"\tCase: {openCase.CaseId} created {openCase.TimeCreated}");
        }

        Console.WriteLine(new string('-', 80));
    }

    /// <summary>
    /// Create an attachment set for a support case.
    /// </summary>
    /// <returns>The attachment set id.</returns>
    private static async Task<string> CreateAttachmentSet()
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"6. Create an attachment set for a support case.");
        var fileName = "example_attachment.txt";

        // Create the file if it does not already exist.
        if (!File.Exists(fileName))
        {
            await using StreamWriter sw = File.CreateText(fileName);
            await sw.WriteLineAsync(
                "This is a sample file for attachment to a support case.");
        }

        await using var ms = new MemoryStream(await File.ReadAllBytesAsync(fileName));

        var attachmentSetId = await _supportWrapper.AddAttachmentToSet(
            ms,
            fileName);

        Console.WriteLine($"\tNew attachment set created with id: \n\t{attachmentSetId.Substring(0, 65)}...");

        Console.WriteLine(new string('-', 80));

        return attachmentSetId;
    }

    /// <summary>
    /// Add an attachment set and communication to a case.
    /// </summary>
    /// <param name="attachmentSetId">Id of the attachment set.</param>
    /// <param name="caseId">Id of the case to receive the attachment set.</param>
    /// <returns>Async task.</returns>
    private static async Task AddCommunicationToCase(string attachmentSetId, string caseId)
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"7. Add attachment set and communication to {caseId}.");

        await _supportWrapper.AddCommunicationToCase(
            caseId,
            "This is an example communication added to a support case.",
            attachmentSetId);

        Console.WriteLine($"\tNew attachment set and communication added to {caseId}");

        Console.WriteLine(new string('-', 80));
    }

    /// <summary>
    /// List the communications for a case.
    /// </summary>
    /// <param name="caseId">Id of the case to describe.</param>
    /// <returns>An attachment id.</returns>
    private static async Task<string> ListCommunicationsForCase(string caseId)
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"8. List communications for case {caseId}.");

        var communications = await _supportWrapper.DescribeCommunications(caseId);
        var attachmentId = "";
        foreach (var communication in communications)
        {
            Console.WriteLine(
                $"\tCommunication created on: {communication.TimeCreated} has {communication.AttachmentSet.Count} attachments.");
            if (communication.AttachmentSet.Any())
            {
                attachmentId = communication.AttachmentSet.First().AttachmentId;
            }
        }

        Console.WriteLine(new string('-', 80));
        return attachmentId;
    }

    /// <summary>
    /// Describe an attachment by id.
    /// </summary>
    /// <param name="attachmentId">Id of the attachment to describe.</param>
    /// <returns>Async task.</returns>
    private static async Task DescribeCaseAttachment(string attachmentId)
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"9. Describe the attachment set.");

        var attachment = await _supportWrapper.DescribeAttachment(attachmentId);
        var data = Encoding.ASCII.GetString(attachment.Data.ToArray());
        Console.WriteLine($"\tAttachment includes {attachment.FileName} with data: \n\t{data}");

        Console.WriteLine(new string('-', 80));
    }

    /// <summary>
    /// Resolve the support case.
    /// </summary>
    /// <param name="caseId">Id of the case to resolve.</param>
    /// <returns>Async task.</returns>
    private static async Task ResolveCase(string caseId)
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"10. Resolve case {caseId}.");

        var status = await _supportWrapper.ResolveCase(caseId);
        Console.WriteLine($"\tCase {caseId} has final status {status}");

        Console.WriteLine(new string('-', 80));
    }

    /// <summary>
    /// List resolved cases for the current day.
    /// </summary>
    /// <returns>Async Task.</returns>
    private static async Task DescribeTodayResolvedCases()
    {
        Console.WriteLine(new string('-', 80));
        Console.WriteLine($"11. List the resolved support cases for the current day.");
        var currentCases = await _supportWrapper.DescribeCases(
            new List<string>(),
            null,
            false,
            true,
            DateTime.UtcNow.Date,
            DateTime.UtcNow);

        foreach (var currentCase in currentCases)
        {
            if (currentCase.Status == "resolved")
            {
                Console.WriteLine(
                    $"\tCase: {currentCase.CaseId}: status {currentCase.Status}");
            }
        }

        Console.WriteLine(new string('-', 80));
    }
}

Metode pembungkus yang digunakan oleh skenario untuk AWS Support tindakan.



/// <summary>
/// Wrapper methods to use AWS Support for working with support cases.
/// </summary>
public class SupportWrapper
{
    private readonly IAmazonAWSSupport _amazonSupport;
    public SupportWrapper(IAmazonAWSSupport amazonSupport)
    {
        _amazonSupport = amazonSupport;
    }


    /// <summary>
    /// Get the descriptions of AWS services.
    /// </summary>
    /// <param name="name">Optional language for services.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>The list of AWS service descriptions.</returns>
    public async Task<List<Service>> DescribeServices(string language = "en")
    {
        var response = await _amazonSupport.DescribeServicesAsync(
            new DescribeServicesRequest()
            {
                Language = language
            });
        return response.Services;
    }



    /// <summary>
    /// Get the descriptions of support severity levels.
    /// </summary>
    /// <param name="name">Optional language for severity levels.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>The list of support severity levels.</returns>
    public async Task<List<SeverityLevel>> DescribeSeverityLevels(string language = "en")
    {
        var response = await _amazonSupport.DescribeSeverityLevelsAsync(
            new DescribeSeverityLevelsRequest()
            {
                Language = language
            });
        return response.SeverityLevels;
    }



    /// <summary>
    /// Create a new support case.
    /// </summary>
    /// <param name="serviceCode">Service code for the new case.</param>
    /// <param name="categoryCode">Category for the new case.</param>
    /// <param name="severityCode">Severity code for the new case.</param>
    /// <param name="subject">Subject of the new case.</param>
    /// <param name="body">Body text of the new case.</param>
    /// <param name="language">Optional language support for your case.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <param name="attachmentSetId">Optional Id for an attachment set for the new case.</param>
    /// <param name="issueType">Optional issue type for the new case. Options are "customer-service" or "technical".</param>
    /// <returns>The caseId of the new support case.</returns>
    public async Task<string> CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
        string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
    {
        var response = await _amazonSupport.CreateCaseAsync(
            new CreateCaseRequest()
            {
                ServiceCode = serviceCode,
                CategoryCode = categoryCode,
                SeverityCode = severityCode,
                Subject = subject,
                Language = language,
                AttachmentSetId = attachmentSetId,
                IssueType = issueType,
                CommunicationBody = body
            });
        return response.CaseId;
    }



    /// <summary>
    /// Add an attachment to a set, or create a new attachment set if one does not exist.
    /// </summary>
    /// <param name="data">The data for the attachment.</param>
    /// <param name="fileName">The file name for the attachment.</param>
    /// <param name="attachmentSetId">Optional setId for the attachment. Creates a new attachment set if empty.</param>
    /// <returns>The setId of the attachment.</returns>
    public async Task<string> AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
    {
        var response = await _amazonSupport.AddAttachmentsToSetAsync(
            new AddAttachmentsToSetRequest
            {
                AttachmentSetId = attachmentSetId,
                Attachments = new List<Attachment>
                {
                    new Attachment
                    {
                        Data = data,
                        FileName = fileName
                    }
                }
            });
        return response.AttachmentSetId;
    }



    /// <summary>
    /// Get description of a specific attachment.
    /// </summary>
    /// <param name="attachmentId">Id of the attachment, usually fetched by describing the communications of a case.</param>
    /// <returns>The attachment object.</returns>
    public async Task<Attachment> DescribeAttachment(string attachmentId)
    {
        var response = await _amazonSupport.DescribeAttachmentAsync(
            new DescribeAttachmentRequest()
            {
                AttachmentId = attachmentId
            });
        return response.Attachment;
    }



    /// <summary>
    /// Add communication to a case, including optional attachment set ID and CC email addresses.
    /// </summary>
    /// <param name="caseId">Id for the support case.</param>
    /// <param name="body">Body text of the communication.</param>
    /// <param name="attachmentSetId">Optional Id for an attachment set.</param>
    /// <param name="ccEmailAddresses">Optional list of CC email addresses.</param>
    /// <returns>True if successful.</returns>
    public async Task<bool> AddCommunicationToCase(string caseId, string body,
        string? attachmentSetId = null, List<string>? ccEmailAddresses = null)
    {
        var response = await _amazonSupport.AddCommunicationToCaseAsync(
            new AddCommunicationToCaseRequest()
            {
                CaseId = caseId,
                CommunicationBody = body,
                AttachmentSetId = attachmentSetId,
                CcEmailAddresses = ccEmailAddresses
            });
        return response.Result;
    }



    /// <summary>
    /// Describe the communications for a case, optionally with a date filter.
    /// </summary>
    /// <param name="caseId">The ID of the support case.</param>
    /// <param name="afterTime">The optional start date for a filtered search.</param>
    /// <param name="beforeTime">The optional end date for a filtered search.</param>
    /// <returns>The list of communications for the case.</returns>
    public async Task<List<Communication>> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
    {
        var results = new List<Communication>();
        var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
            new DescribeCommunicationsRequest()
            {
                CaseId = caseId,
                AfterTime = afterTime?.ToString("s"),
                BeforeTime = beforeTime?.ToString("s")
            });
        // Get the entire list using the paginator.
        await foreach (var communications in paginateCommunications.Communications)
        {
            results.Add(communications);
        }
        return results;
    }



    /// <summary>
    /// Get case details for a list of case ids, optionally with date filters.
    /// </summary>
    /// <param name="caseIds">The list of case IDs.</param>
    /// <param name="displayId">Optional display ID.</param>
    /// <param name="includeCommunication">True to include communication. Defaults to true.</param>
    /// <param name="includeResolvedCases">True to include resolved cases. Defaults to false.</param>
    /// <param name="afterTime">The optional start date for a filtered search.</param>
    /// <param name="beforeTime">The optional end date for a filtered search.</param>
    /// <param name="language">Optional language support for your case.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>A list of CaseDetails.</returns>
    public async Task<List<CaseDetails>> DescribeCases(List<string> caseIds, string? displayId = null, bool includeCommunication = true,
        bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
        string language = "en")
    {
        var results = new List<CaseDetails>();
        var paginateCases = _amazonSupport.Paginators.DescribeCases(
            new DescribeCasesRequest()
            {
                CaseIdList = caseIds,
                DisplayId = displayId,
                IncludeCommunications = includeCommunication,
                IncludeResolvedCases = includeResolvedCases,
                AfterTime = afterTime?.ToString("s"),
                BeforeTime = beforeTime?.ToString("s"),
                Language = language
            });
        // Get the entire list using the paginator.
        await foreach (var cases in paginateCases.Cases)
        {
            results.Add(cases);
        }
        return results;
    }



    /// <summary>
    /// Resolve a support case by caseId.
    /// </summary>
    /// <param name="caseId">Id for the support case.</param>
    /// <returns>The final status of the case after resolving.</returns>
    public async Task<string> ResolveCase(string caseId)
    {
        var response = await _amazonSupport.ResolveCaseAsync(
            new ResolveCaseRequest()
            {
                CaseId = caseId
            });
        return response.FinalCaseStatus;
    }


    /// <summary>
    /// Verify the support level for AWS Support API access.
    /// </summary>
    /// <returns>True if the subscription level supports API access.</returns>
    public async Task<bool> VerifySubscription()
    {
        try
        {
            var response = await _amazonSupport.DescribeServicesAsync(
                new DescribeServicesRequest()
                {
                    Language = "en"
                });
            return response.HttpStatusCode == HttpStatusCode.OK;
        }
        catch (Amazon.AWSSupport.AmazonAWSSupportException ex)
        {
            if (ex.ErrorCode == "SubscriptionRequiredException")
            {
                return false;
            }
            else throw;
        }
    }
}

Untuk detail API, lihat topik berikut di Referensi API AWS SDK for .NET .

Awas Javascript dinonaktifkan atau tidak tersedia di browser Anda.

Untuk menggunakan Dokumentasi AWS, Javascript harus diaktifkan. Lihat halaman Bantuan browser Anda untuk petunjuk.

Konvensi Dokumen

AWS STS

Amazon Transcribe