Monitoring metrics in Incident Manager with Amazon CloudWatch

Incident Manager provides aggregate metrics that you can monitor in Amazon CloudWatch. You can use these metrics to identify incident and response plan trends.

These metrics include:

• Number of incidents created over a given period of time

• The time to respond to and resolve those incidents

• Number of incidents resolved

You can monitor Incident Manager metrics to better understand your operational health, and take meaningful actions to drive the operational excellence of your incident response. Incident Manager metrics are available in all Incident Manager Regions. Your metrics will be available to view in Amazon CloudWatch for all the Regions you specified in your replication set when on-boarding to Incident Manager. You can view the published metrics in the Region that actions for the incident were taken. There is no additional charge for these metrics.

On the CloudWatch console, you can build dashboards with these metrics to:

• Measure and review your existing incident load

• Track whether your incident load is increasing, decreasing, or remaining the same

• More effectively use Incident Manager to reduce the frequency, duration, and impact of your incidents

This page describes the Incident Manager metrics available on the CloudWatch console.

Important

For a customer-generated event, if the source value in TriggerDetailsis named using non-ASCII characters, then metrics for the event won't be reported in Amazon CloudWatch metrics, which doesn't support non-ASCII text. source can provided programatically only, such as by using an SDK or the AWS CLI.

Incident Manager sends the following metrics to CloudWatch.

Metric	Description
NumberOfCreateIncidents	Number of incidents created. Valid Dimensions: [](Empty dimension), [ResponsePlan], [Impact], [Source], [ResponsePlan, Impact], [ResponsePlan, Source] Unit: Count
NumberOfResolveIncidents	Number of incidents resolved. Valid Dimensions: [](Empty dimension), [ResponsePlan], [Impact], [Source], [ResponsePlan, Impact], [ResponsePlan, Source] Unit: Count
TimeToFirstAcknowledgement	Time difference between the incident create time and the time the first acknowledgment was made to the incident. Valid Dimensions: [](Empty dimension), [ResponsePlan], [Impact], [Source], [ResponsePlan, Impact], [ResponsePlan, Source] Unit: Seconds
TimeToResolveIncident	Time difference between when the incident was created and when it was resolved. Valid Dimensions: ](Empty dimension), [ResponsePlan], [Impact], [Source], [ResponsePlan, Impact], [ResponsePlan, Source] Unit: Seconds

Viewing Incident Manager metrics on the CloudWatch console

To view Incident Manager metrics in the CloudWatch console

1. Open the CloudWatch console at https://console.aws.amazon.com/cloudwatch/.

2. In the navigation pane, choose Metrics.

3. Select the IncidentManager namespace.

4. On the Metrics tab, choose a dimension, and then choose a metric.

For more information about working with CloudWatch metrics, see the following topics in the Amazon CloudWatch User Guide:

• Metrics

• Using Amazon CloudWatch metrics

Dimensions for Metrics

Incident Manager metrics use the IncidentManager namespace and provide metrics for the following dimension(s):

Dimension	Description
By Response Plan	View aggregate metrics by response plan.
By Impact Level	View aggregate metrics by the level of severity.
By Source	View metrics for incidents created manually, by CloudWatch alarm, or EventBridge event.
Across All Incidents	View aggregate metrics for all incidents in the current AWS Region.
Response Plan name and Source	View aggregate metrics for each combination of response plan and source.
Response Plan Name and Impact Level	View aggregate metrics for each combination of response plan and level of severity.