Troubleshoot storage settings

Use the following information to troubleshoot and resolve issues with the storage configuration.

Error: Bucket doesn't exist

Solution: AWS IoT SiteWise couldn't find your Amazon S3 bucket. Make sure you enter the name of an existing Amazon S3 bucket in the current Region.

Error: Access denied to Amazon S3 path

Solution: AWS IoT SiteWise couldn't access your Amazon S3 bucket. Do the following:

• Make sure that you use the same Amazon S3 bucket that you specified in the IAM policy.

• Make sure that your role has the permissions shown in the following example.

  Example permissions policy

  {
        "Version": "2012-10-17",
        "Statement": [
            {
                "Effect": "Allow",
                "Action": [
                    "s3:PutObject",
                    "s3:GetObject",
                    "s3:DeleteObject",
                    "s3:GetBucketLocation",
                    "s3:ListBucket"
                ],
                "Resource": [
                    "arn:aws:s3:::amzn-s3-demo-bucket",
                    "arn:aws:s3:::amzn-s3-demo-bucket/*"
                ]
            }
        ]
    }

  Replace amzn-s3-demo-bucket with the name of your Amazon S3 bucket.

Error: Role ARN can't be assumed

Solution: AWS IoT SiteWise couldn't assume the IAM role on your behalf. Make sure that your role trusts the following service: iotsitewise.amazonaws.com. For more information, see I can't assume a role see IAM User Guide.

Error: Failed to access cross-Region Amazon S3 bucket

Solution: The Amazon S3 bucket that you specified is in a different AWS Region. Make sure that your Amazon S3 bucket and AWS IoT SiteWise assets are in the same Region.