Create your application for Connect Customer agent workspace

An application is a website that can be loaded from an HTTPS URL into an iframe in the Connect Customer agent workspace. It can be built using any frontend framework and hosted anywhere as long as it can be loaded by the user’s browser and supports being embedded. The application must integrate the Connect Customer SDK on the GitHub website to send or receive events and data from the workspace. The SDK establishes secure communication between the application and the agent workspace.

Topics

• Install the Connect Customer SDK

• Using Connect Customer SDK without package manager

• Initialize the Connect Customer SDK in your application

• Events and requests

• Application authentication

• Integrate with agent data

• Integrate with contact data

• Lifecycle events

• Apply a theme