Order AWS Elemental appliances and software

After you review and confirm your quote, use your active AWS account to order AWS Elemental appliances and software from the AWS Management Console.

Note

If your organization has an existing Enterprise Discount Program (EDP) agreement with AWS, AWS Elemental products and services costs do count toward that EDP commitment.

AWS Elemental Customer Success and Operations teams will continue to support any required procurement policies of our customers, including the use of vendor portals to obtain purchase orders and submit invoices. AWS Elemental Customer Success and Operations will also continue to support Return Merchandise Authorizations (RMAs) and your post-sales experience. Continue to work with your AWS Elemental account manager on any issues that you encounter.

Prerequisite

Confirm your quote. For details, see Review your quote for AWS Elemental appliances and software.

Step 1: Add billing details

After you confirm your quote, you are presented with purchasing options on the Specify purchase order information page.

1. In the Purchase order options menu, select a purchase order option.

2. Enter or verify your billing details.

   • If your billing address is located outside of the United States, we collect Value Added Tax (VAT) and Goods and Services Tax (GST) information to verify tax status. Enter your Tax ID in the VAT/GST Identification Number field.

3. Choose Next to add shipping information.

Step 2: Add shipping and contact information

Each delivery address requires a contact name, phone number, and email address. We provide this information to the shipping carrier for physical goods. It also assists us in providing post-sales support and documentation.

1. On the Specify shipping information page, select a delivery type and enter shipping details, or use previously saved information.

   • If you choose Request shipping quote, the AWS Elemental Operations team sends shipping quotes to the delivery contact listed on the page, and to the contact who originally received the quote. If the quote is accepted, the shipping rate is added to the order after it's confirmed in the console.

   • If you choose Use my own carrier, enter your carrier’s information in the Additional shipping requests field or attach a file with the carrier information.

2. Based on what you enter, the service suggests a valid postal address. You can use the suggestion or your own entry.

3. If you need additional addresses, choose Add a delivery address, and then use the Additional shipping requests field under each address to specify which items on the order to ship to each delivery location.

   • We assess sales tax for only your orders delivered within the US. You must self-report applicable taxes for orders delivered outside of the US, whether you are a US-based company or not.

Step 3: Review and submit your order

• On the Review and submit order page, make sure that your information is correct, and then choose Submit order. You can also choose Cancel to return to the Quotes and orders page and delete your data.

Next steps

After you submit the quote, the Quote and order history page shows Quote Confirmed, and you receive a confirmation email. If additional quotes that are received in the same email are synced to your AWS account, they are marked as Expired so that no future action is taken on them. If you want to associate a quote with a different AWS account, submit a change request.

If your order is for something physical that is shipped, you can see your tracking number on the quote details page. You will also receive an email from UPS with your tracking number and order details. The UPS Transaction Reference Number matches the Confirmation number in the Details section of your order in the console.