Getting support for AWS Marketplace

For general AWS Marketplace issues, contact us. For questions about the software you purchase through AWS Marketplace, contact the software seller.

Finding your AWS account number for customer support

If you or your users need to contact Support, you need your AWS account number.

To find your AWS account number

1. Sign in to the AWS Management Console with your user name.

2. In the top navigation bar, choose Support and then choose Support Center.

   Your AWS account ID (account number) appears below the top navigation bar.

Following are the support options available to buyers:

Private Offers Success Team (POST)	Vendor Finance Success Team (VFS)	Managed Catalog Operations (MCO)	AWS Customer Service (AWS CS)
The POST team supports sellers, channel partners, and buyers with private offer operational enablement and support.	The VFS team improves processes that impact vendor finance cash application, reconciliation, and related reporting. The team also supports onboarding ISVs/CPs with finance specific questions regarding MPPOs and CPPOs (excluding public offers).	The MCO team is responsible for on-boarding third-party sellers of software onto the AWS Marketplace platform, They also support reviewing and processing software products for policy and compliance.	The AWS CS team is a specialized group of Technical Customer Support Associates and Specialists (TCSA/TCSS) who handle account and billing contacts related to AWS Marketplace services.
How to contact Use the Support Form available through the AWS Marketplace Management Portal.	How to contact Use the Support Form available through the AWS Marketplace Management Portal.	How to contact Use the Support Form available through the AWS Marketplace Management Portal.	How to contact Use the AWS Support Console.
Reasons to contact Private offer acceptance			Reasons to contact Account and billing support Switch to invoicing requests Refund requests Contact cancellations (public and private)

Note

You must have the appropriate permissions to create cases in the AWS Support Console. For more information, see AWS Support identity-based policy examples in the AWS Support User Guide.