Manage devices - Alexa for Business

Manage devices

For information about setting up your devices, see Import your devices.

To assign devices to a room

  1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

  2. Choose Shared devices and select the check box next to the devices to assign to a room.

  3. Choose Assign to room, and choose the room to which to assign the devices.

  4. Unplug the device and plug it back in to restart it.

We recommend that you label the devices with the room to help ensure that the device remains in the correct room. To move devices from one room to another, unassign and then re-assign the devices.

To view device information

  1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

  2. Choose Shared devices to see a list of your registered devices and the following information for each device:

    • Serial number – The serial number of the device.

    • Type – The type of device.

    • Device name – The name of the device.

    • Assigned room – The room to which the device is assigned.

    • Status – The status of the device, including the network connection status of the skills and settings being applied to the device.

      • Synced – All skills and settings are applied to the device.

      • In progress – The device is connected to the network, and Alexa for Business is applying skills and settings to the device.

      • Failed –The device could not be sync. For more information, check the Failure column.

      • Deregistered –This device has been factory reset, or put into device setup mode and not set up properly.

Alexa for Business publishes the number of your shared devices online, offline, and deregistered to Amazon CloudWatch as metrics. These metrics are inside the namespace AWS/A4B. The metric names are OnlineSharedDevices, OfflineSharedDevices, and DeregisteredSharedDevices . All of these metrics can be grouped by the metric dimensions Room Profile or Organization.

Note

Viewing AWS/A4B metrics by Room Profile filters out devices in your organization that aren't assigned to a room. It also allows you to filter results for a specific building with offline devices.

To monitor devices using CloudWatch

  1. Follow the steps in View Available Metrics in the Amazon CloudWatch User Guide. Instead of choosing the namespace EC2, choose the namespace AWS/A4B, and then choose a metric dimension (Organization or Room Profile).

  2. To set up alarms from CloudWatch when a critical number of devices go offline, follow these steps:

    1. Graph the metric. For more information, see Graph a Metric.

    2. Create an alarm. For more information, see Create an Alarm from a Metric on a Graph.

To delete a device

  1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

  2. Choose Shared devices and select the check box next to the device to deregister.

  3. Choose Actions, Delete Devices.

    Note

    This action removes the device from the console.

You can reset a device to clear all timers, alarms, to-do lists, shopping lists, and Bluetooth-connected phones for a device. This also sets the volume to 5 for a shared device.

To reset a device

  1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

  2. Choose Shared devices and select the devices to reset.

  3. Choose Actions, Reset device.

Alexa for Business manages device accounts and settings through rooms and room profiles. When you add devices to a room, change the room of a device, update specific settings in a room profile (including the wake word, volume limit, and device setup mode), or when you reset a device, the device must be connected to the internet for the update to complete successfully. Alexa for Business retries these calls for one hour, and then the device is placed into a Sync needed status. To implement your changes, plug in the Alexa device, ensure that it's connected to Wi-Fi, and sync the device.

To sync a device

  1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

  2. Choose Shared devices and select one or more devices with the status Sync needed.

  3. Choose Actions, Sync devices.