Amazon WorkMail
User Guide (Version 1.0)

Connect Your iOS Device

Amazon WorkMail supports Microsoft Exchange ActiveSync for integration with iOS devices. To connect your iOS device to your Amazon WorkMail email account, you need only your Amazon WorkMail email address and password.


If your organization has enabled mobile device management, you may be required to set a password to connect your device.

To connect your Amazon WorkMail account to your iOS device

  1. On your iOS device, choose Settings, and then scroll down to Accounts & Passwords (or in older versions, Mail).

  2. Choose Add Account and Exchange.


    In older versions, select Accounts, Add Account, Exchange.

  3. In iOS 11, type your Amazon WorkMail email address and a description for the account, choose Next, Sign in, and type the password associated with your email address.


    In older versions, type your Amazon WorkMail email address, password, a description for the account, and choose Next.

    In iOS 11, automatic configuration works if you use a complimentary domain, such as, or if you use a customer domain and Autodiscover Phase 2. For more information, see Use AutoDiscover to Configure Endpoints.

    If your account cannot be found, you are prompted to provide the name of your Exchange server, domain, user name, and password. For more information, see Manually Connect Your Mobile Device. In the Exchange confirmation dialog box, select the items to synchronize with your device, and then choose Save.

    You can now use your iOS device with your Amazon WorkMail account.


    Amazon WorkMail does not support draft synchronization with iOS devices.