AgentsCriteria
Can be used to define a list of preferred agents to target the contact to within the queue. Note that agents must have the queue in their routing profile in order to be offered the contact.
Contents
- AgentIds
-
An object to specify a list of agents, by user ID.
Type: Array of strings
Length Constraints: Maximum length of 256.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
