Getting ROSA support
With ROSA, you can receive support from AWS Support and the Red Hat support teams. Support cases can be opened with either organization, and are routed to the correct team to resolve your issue.
Open an AWS Support case
An AWS Developer Support plan is required to open ROSA technical cases, but an AWS Business, Enterprise, or Enterprise On-Ramp Support plan is recommended for continuous access to ROSA technical support and architectural guidance.
Red Hat uses the AWS Support API to open cases for customers when necessary.
AWS Business, Enterprise, and Enterprise On-Ramp support plans enable continuous phone, web, and chat access to support engineers.
For more information about AWS Support plans, see AWS Support
For steps to enable an AWS Support plan, see How do I sign up for an AWS Support plan?
For information about creating an AWS Support case, see Creating support cases and case management.
Open a Red Hat Support case
ROSA includes Red Hat Premium Support.
To receive Red Hat Premium Support, navigate to the Red Hat Customer Portal
