Prompts and phrases

Amazon Lex V2 uses a different mechanism for follow up, clarification, and hang up prompts.

For follow up prompts, use context carryover to switch to a different intent after fulfillment.

For example, suppose that you have an intent to book a car rental that is configured to return a output context called book_car_fulfilled. When the intent is fulfilled, Amazon Lex sets the output context variable to book_car_fulfilled. Since book_car_fulfilled is an active context, an intent with book_car_fulfilled as an input context is considered for recognition, as long as the user utterance is recognized as an attempt to elicit that intent. You can use this for intents that only make sense after booking a car, such as emailing a receipt or modifying a reservation.

Amazon Lex V2 does not support clarification prompts and hang up phrases (abort statements). Amazon Lex V2 bots contain a default fallback intent that is invoked if no intents are matched. To send a clarification prompt with retries, configure a Lambda function and enable the dialog code hook in the fallback intent. The Lambda function can output a clarification prompt as a response and the retry value in a session attribute. If the retry value exceeds the maximum number of retries, you can output a hang up phrase and close the conversation.