AMAZON.QnAIntent - Amazon Lex

AMAZON.QnAIntent

Note

Before you can take advantage of the generative AI features, you must fulfill the following prerequisites

  1. Navigate to the Amazon Bedrock console and sign up for access to the Anthropic Claude model you intend to use (for more information, see Model access). For information about pricing for using Amazon Bedrock, see Amazon Bedrock pricing.

  2. Turn on the generative AI capabilities for your bot locale. To do so, follow the steps at Optimize bot creation and performance with generative AI.

You can take advantage of Amazon Bedrock FMs to help answer customer questions in a bot conversation. Amazon Lex V2 offers a built-in AMAZON.QnAIntent that you can add to your bot. This intent harnesses generative AI capabilities from Amazon Bedrock by recognizing customer questions and searching for an answer from the following knowledge stores (for example, Can you provide me details on the baggage limits for my international flight?). This feature reduces the need to configure questions and answers using task-oriented dialogue within Amazon Lex V2 intents. This intent also recognizes follow-up questions (for example, What about domestic flight?) based on the conversation history and provides the answer accordingly.

Ensure that your IAM role has the proper permissions to access the AMAZON.QnAIntent by following the steps at Permissions for the AMAZON.QnAIntent.

To take advantage of the AMAZON.QnAIntent you must have set up one of the following knowledge stores.

You can set up the AMAZON.QnAIntent in one of two ways:

To set up using Generative AI configurations

  1. In the Amazon Lex V2 console, select Bots from the left navigation pane and choose the bot for which you want to add the intent from the Bots section.

  2. From the left navigation pane, select the language for which you want to add the intent.

  3. In the Generative AI configurations section, select Configure.

  4. In the QnA configurations section, select Create QnA intent.

To set up by adding a built-in intent to your bot

  1. In the Amazon Lex V2 console, select Bots from the left navigation pane and choose the bot for which you want to add the intent from the Bots section.

  2. From the left navigation pane, select Intents under the language for which you want to add the intent.

  3. Select Add intent and choose Use built-in intent from the dropdown menu.

  4. For more details about configurations for the AMAZON.QnAIntent, see AMAZON.QnAIntent.

Note

The AMAZON.QnAIntent is activated when an utterance is not classified into any of the other intents present in the bot. This intent is activated when an utterance is not classified into any of the other intents present in the bot. Note that this intent will not be activated for missed utterances when eliciting a slot value. Once recognized, the AMAZON.QnAIntent uses the specified Amazon Bedrock model to search the configured knowledge base and respond to the customer question.

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