Contact hours - AMS Accelerate Operations Plan

Contact hours

You can contact AMS Accelerate for different reasons at different times.

Feature AMS Accelerate AMS Advanced
  Plus Tier Premium Tier Plus Tier Premium Tier

Service request

Monday to Friday: 08:00–18:00, local business hours

24/7

Monday to Friday: 08:00–18:00, local business hours

24/7

Incident management (P1)

24/7

Incident management (P2-P3)

Monday to Friday: 08:00–18:00, local business hours

24/7

Monday to Friday: 08:00–18:00, local business hours

24/7

Backup and recovery

24/7

Patch management

24/7

Monitoring and alerting

24/7

Cloud service delivery manager (CSDM)

Monday to Friday: 08:00–17:00, local business hours