Operations on Demand catalog of offerings - AMS Accelerate User Guide

Operations on Demand catalog of offerings

Operations on Demand offers you the services described in the following table.

Title Description Expected Outcomes Operations Plan
Amazon EKS Cluster Maintenance AMS frees your container developers by handling the ongoing maintenance of your Amazon Elastic Kubernetes Service (Amazon EKS) deployments. While Amazon EKS simplifies the provisioning, scaling, and management of Kubernetes clusters and nodes, customers are still responsible for ongoing maintenance of the underlying system. For example, the Kubernetes project releases updates regularly and will only support branches for up to a year. AMS will handle updates to the control plane, add-ons, and nodes so that your container developers can focus on their applications. Assist customer teams with the underlying operations work of updating Amazon EKS clusters. AMS Advanced and AMS Accelerate
AWS Control Tower Operations Ongoing operations and management of your AWS Control Tower landing zone, including AWS Transit Gateway and AWS Organizations - providing a comprehensive landing zone solution. We handle account vending, SCP and OU management, drift remediation, SSO user management, and AWS Control Tower upgrades with our library of custom controls and guardrails. Assist customer teams with some of the underlying operations work of managing AWS Control Tower, AWS Transit Gateway, and AWS Organizations. AMS Accelerate
SAP Cluster Assist Dedicated alarming, monitoring, cluster patching, backup, and incident remediation for your SAP clusters. This catalog item allows you to offload some of the ongoing operational work from your SAP operations team so that they can focus on capacity management and performance tuning. Assist customer or partner SAP teams with some of the underlying operations work. Still requires the customer to provide other SAP capabilities such as capacity management, performance tuning, DBA, and SAP basis administration. AMS Accelerate
Legacy OS Upgrade Avoid an instance migration by upgrading instances to a supported operating system version. We can perform an in-place upgrade on your selected instances leveraging automation and the upgrade capabilities of the software vendors (for example, Microsoft Windows 2008 R2 to Microsoft Windows 2012 R2). This approach is ideal for legacy applications that cannot be easily re-installed on a new instance and provides additional protection from known and unmitigated security threats on older OS versions. Solution for applications that can no longer be re-installed on a new instance (e.g. lost the source code, ISV out of business, etc.). Failed upgrades can be rolled back to their original state. From an operational perspective, this is preferred as it puts the instance in a more supportable state with the latest security patches. AMS Advanced and AMS Accelerate
Curated Change Execution Work with our skilled operations engineers to translate your business requirements into validated change requests that can be executed safely within your AWS environment. Take advantage of our unique approach to automation and knowledge of operational best practices (e.g. impact assessment, roll backs, two-person rule), whether it is a simple change at scale or a complex action with downstream impacts. Work with customers to define, create, and execute custom change requests. Changes can be manual or automated (CFN, SSM). Includes consultation with AWS Support for configuration guidance when necessary. Not intended for changes to application code, application installation/deployment, data migration, or OS configuration changes. AMS Accelerate
Priority RFC Execution Designated AMS operations engineer capacity to prioritize the execution of your requests for change (RFC). All submissions will receive a higher level of response and priority order can be adjusted by interacting directly with engineers via an Amazon Chime meeting room. Customers receive a response SLO of 8 hours for RFCs. AMS Advanced

For definitions of key terms refer to the AWS Managed Services Documentation Key Terms.