Operations on Demand catalog of offerings - AMS Accelerate User Guide

Operations on Demand catalog of offerings

Operations on Demand (OOD) offers you the services described in the following table.

Note

The two AMS operations plan, AMS Advanced and AMS Accelerate, differ somewhat in their OOD offerings. To see the AMS Advanced OOD offerings: Operations on Demand catalog of offerings.

For definitions of key terms refer to the AWS Managed Services documentation Key Terms.

Title Description Expected Outcomes
Amazon EKS Cluster Maintenance and Health Checks

AMS frees your container developers by handling the ongoing maintenance and health of your Amazon Elastic Kubernetes Service (Amazon EKS) deployments. AMS performs the end-to-end procedures necessary to update a cluster addressing the components of control plane, add-ons, and nodes. AMS performs the updating to managed node types as well as a curated set of Amazon EKS and Kubernetes add-ons.

AMS also provides a set of Amazon EKS cluster health checks that leverage automation and operation engineers to detect, alert, and remediate issues that can impact cluster and workloads.

Customer teams assisted with the underlying operations work of updating Amazon EKS clusters and monitoring foundational cluster health.
AWS Control Tower Operations Ongoing operations and management of your AWS Control Tower landing zone, including AWS Transit Gateway and AWS Organizations - providing a comprehensive landing zone solution. We handle account vending, SCP and OU management, drift remediation, SSO user management, and AWS Control Tower upgrades with our library of custom controls and guardrails. Customer teams assisted with some of the underlying operations work of managing AWS Control Tower, AWS Transit Gateway, and AWS Organizations.
SAP Cluster Assist Dedicated alarming, monitoring, cluster patching, backup, and incident remediation for your SAP clusters. This catalog item allows you to offload some of the ongoing operational work from your SAP operations team so that they can focus on capacity management and performance tuning. Customer or partner SAP teams assisted with some of the underlying operations work. Still requires the customer to provide other SAP capabilities such as capacity management, performance tuning, DBA, and SAP basis administration.
Legacy OS Upgrade Avoid an instance migration by upgrading instances to a supported operating system version. We can perform an in-place upgrade on your selected instances leveraging automation and the upgrade capabilities of the software vendors (for example, Microsoft Windows 2008 R2 to Microsoft Windows 2012 R2). This approach is ideal for legacy applications that cannot be easily re-installed on a new instance and provides additional protection from known and unmitigated security threats on older OS versions. Solution provided for applications that can no longer be re-installed on a new instance (for example, lost source code, ISV out of business, and so forth). Failed upgrades can be rolled back to their original state. From an operational perspective, this is preferred as it puts the instance in a more supportable state with the latest security patches.
Curated Change Execution Work with our skilled operations engineers to translate your business requirements into validated change requests that can be executed safely within your AWS environment. Take advantage of our unique approach to automation and knowledge of operational best practices (for example, impact assessment, roll backs, two-person rule), whether it is a simple change at scale or a complex action with downstream impacts. Customers assisted with defining, creating, and executing custom change requests. Changes can be manual or automated (CFN, SSM). Includes consultation with AWS Support for configuration guidance when necessary. Not intended for changes to application code, application installation/deployment, data migration, or OS configuration changes.
AWS Network Firewall Operations AMS collaborates with you to onboard your firewall and implement and manage the policies and rules for ongoing firewall operations. Our engineers do this by leveraging our operational best practices and automation to configure standardized policies and rules, and by enabling monitoring to detect changes made outside of the automation process. AMS quickly notifies you of unwanted changes and provides options to include them, if requested, or restore the account to a previous configuration to ensure the overall stability of your systems. Customer teams assisted with reducing management overhead by quickly detecting unintentional network firewall changes, resulting in improved incident resolution and reduced root cause analysis time for both expected and unexpected issues.