Responding to an AMS Accelerate-generated incident - AMS Accelerate Operations Plan

Responding to an AMS Accelerate-generated incident

AMS Accelerate proactively monitors your resources. For more information, see  Monitoring and event management in AMS Accelerate. Sometimes AMS Accelerate identifies and creates an incident, most often to notify you of an event. If action on your part is required to resolve an incident, notification is sent by the AMS Accelerate team to the contact information you have provided for the account. You respond to this notification in the same way as for any other incident—usually through Support Center, though in some cases contact through email or phone is required.

Important

To receive state change notifications for an incident case or service request, enter an email address in the addresses field.