Working with incidents - AMS Accelerate Operations Plan

Working with incidents

From AWS Support Center, you can perform the following tasks:

  • Report and update an incident. To report an AMS Accelerate incident, choose AMS Operations -- Report Incident from the Services menu.

  • Get a list of, and detailed information about, all of your submitted incidents.

  • Narrow your search for incidents by status and other filters.

  • Add communications and file attachments to your incidents, and add email recipients for case correspondence.

  • Initiate a live chat or request a call back on your incident.

  • Resolve incidents.

  • Rate incident communications.

The following examples describe using Support Center to submit an incident. After it's submitted, the AMS Accelerate team works with you to resolve the incident per the standard AMS Accelerate SLA.