Working with service requests - AMS Accelerate Operations Plan

Working with service requests

Using the AWS Support Center, you can perform the following tasks:

  • Report and update a service request. To an AMS Accelerate service request, choose AMS Operation -- Service Request from the Services menu.

  • Get a list of, and detailed information about, all of your submitted service requests.

  • Narrow your search for service requests by status and other filters.

  • Add communications and file attachments to your requests, and add email recipients for case correspondence.

  • Resolve service requests.

  • Rate service request communications.

The following examples describe using the AWS Management console to create a service request for AMS Accelerate. After it's submitted, the AMS Accelerate team works with you to resolve the request per your AMS SLA.