Service hours - AMS Advanced Onboarding Guide

Service hours

Feature AMS Accelerate AMS Advanced
  Plus Tier Premium Tier Plus Tier Premium Tier

Service request

Monday to Friday: 08:00–18:00, local business hours

24/7

Monday to Friday: 08:00–18:00, local business hours

24/7

Incident management (P1)

24/7

Incident management (P2-P3)

Monday to Friday: 08:00–18:00, local business hours

24/7

Monday to Friday: 08:00–18:00, local business hours

24/7

Backup and recovery

24/7

Patch management

24/7

Monitoring and alerting

24/7

Automated request for change (RFC)

Not Applicable

24/7

Non-automated request for change (RFC)

Not Applicable

Monday to Friday: 08:00–18:00, local business hours

24/7

Cloud service delivery manager (CSDM)

Monday to Friday: 08:00–17:00, local business hours