How do I get offboard assistance from AMS Single-Account Landing Zone accounts? - AMS Advanced Onboarding Guide

How do I get offboard assistance from AMS Single-Account Landing Zone accounts?

AMS offers off-boarding assistance within 30 days prior to termination of AMS.

You must request off-boarding assistance at least 7 days before such assistance can be provided. Off-boarding assistance can be offered in two forms:

  • Control hand-over: AMS will transfer account control back to the Customer along with access credentials for all AMS Managed Applications, or

  • Resource termination and data transfer: AMS backs-up all the data, deletes all the data in customer’s Managed Environment, de-provisions any active resources in the account, and hands over the data backup to the Customer. At customer’s request AMS can transfer customer data in the existing format using Snowball or any other media with which AWS can interface. In addition to data backups, the following customer data can be provided as part of off-boarding assistance:

    • Data stored in storage services including logs

    • Customer-specific Change type schemas

    • CloudFormation templates for Change type schemas.

If off-boarding activities are not completed upon the termination of AMS, we hand over the controls of the account(s) to enable you to complete any pending activity.