Review RFC action states use case examples

Use Case: Visibility on Manual RFC Process

• Once you submit a manual RFC, the RFC action state automatically changes to AwsActionPending to indicate that an operator needs to review and approve the RFC. When an operator begins actively reviewing your RFC, the RFC action state changes to AwsOperatorAssigned.

• Consider a manual RFC that has been approved and scheduled and is ready to begin running. Once the RFC status changes to InProgress, the RFC action state automatically changes to AwsActionPending. It changes again to AwsOperatorAssigned once an operator starts actively running the RFC.

• When a manual RFC is completed (closed as "Success" or "Failure"), the RFC Action state changes to NoActionPending to indicate that no further actions are necessary from either the customer or operator.

Use case: RFC correspondence

• When a manual RFC is Pending Approval, an AMS Operator might need further information from you. Operators will post a correspondence to the RFC and change the RFC action state to CustomerActionPending. When you respond by adding a new RFC correspondence, the RFC action state automatically changes to AwsActionPending.

• When an automated or manual RFC has failed, you can add a correspondence to the RFC details, asking the AMS Operator why the RFC failed. When your correspondence is added, the RFC action state is automatically set to AwsActionPending. When the AMS operator picks up the RFC to view your correspondence, the RFC action state changes to AwsOperatorAssigned. When the operator responds by adding a new RFC correspondence, the RFC action state may be set to CustomerActionPending, indicating that there is another response from the customer expected, or to NoActionPending, indicating that no response from the customer is needed or expected.