Service request management examples for AMS
Using the AMS console Create Service Request page, you can perform the following tasks:
Create and update a service request
Get a list of, and detailed information about, all of your current service requests
Narrow your search for service requests by dates and incident identifiers, including requests that have been resolved
Add communications and file attachments to your requests, and add email recipients for case correspondence
Resolve service requests
Rate service request communications
The following examples describe using the AMS console to create a service request.