Requirements

To share a job with Support, the following requirements apply:

Active support case

You must have an active Support case ID number.

IAM policy

Your IAM user or role must have the mediaconvert:CreateResourceShare permission. This permission is separate from mediaconvert:GetJob and you must grant it explicitly.

The following is an example IAM policy that allows the operation mediaconvert:CreateResourceShare for a specific MediaConvert job :

JSON

{
    "Version": "2012-10-17",		 	 	 
    "Statement": [
        {
            "Sid": "Sid1",
            "Effect": "Allow",
            "Action": [
                "mediaconvert:CreateResourceShare"
            ],
            "Resource": [
                "arn:aws:mediaconvert:us-west-2:111122223333:jobs/1234567891234-a9abcd"
            ]
        }
    ]
}

Job access

The job that you want to share must exist and be accessible to your AWS account.

Input access

You can only share input files that are stored on Amazon S3. The IAM role specified in the job must have permission to access the input files.

Rate limits

MediaConvert limits share requests to one request every ten seconds, per account. You can have a maximum of 100 active shares per account.