AWS Outposts end-of-term options - AWS Outposts

AWS Outposts end-of-term options

At the end of your AWS Outposts term, you have three options:

  • Renew your subscription and keep your existing Outpost.

  • End your subscription and return your Outpost server.

  • Convert to a month-to-month subscription and keep your existing Outpost server.

If you do not indicate that you want to renew your subscription or return your Outpost server, you will be converted to a month-to-month subscription.

Renew your subscription

To renew your subscription and keep your existing Outpost server:

Complete the following steps at least 30 days before your Outpost's term ends:

  1. Sign in to the AWS Support Center Console.

  2. Choose Create case.

  3. Choose Account and billing.

  4. For Service, choose Billing.

  5. For Category, choose Other Billing Questions.

  6. For Severity, choose Important question.

  7. Choose Next step: Additional information.

  8. On the Additional information page, for Subject, enter your request to renew such as Renew my Outpost subscription.

  9. For Description, enter one of the following payment options:

    • No upfront

    • Partial upfront

    • All upfront

    For pricing, see AWS Outposts servers pricing. You can also request a price quote.

  10. Choose Next step: Solve now or contact us.

  11. On the Contact us page, choose your preferred language.

  12. Choose your preferred contact method.

  13. Review your case details and then choose Submit. Your case ID number and summary appear.

AWS Customer Support will initiate the subscription renewal process. Your new subscription will start the day after your current subscription ends.

End your subscription and return the server

Important

AWS cannot begin the return process until you have completed the following procedure. We cannot stop the return process after you have opened a support case to end your subscription.

To end your subscription:

Complete the following steps at least 30 days before your Outpost's term ends:

  1. Sign in to the AWS Support Center Console.

  2. Choose Create case.

  3. Choose Account and billing.

  4. For Service, choose Billing.

  5. For Category, choose Other Billing Questions.

  6. For Severity, choose Important question.

  7. Choose Next step: Additional information.

  8. On the Additional information page, for Subject, enter a clear request, such as End my Outpost subscription.

  9. For Description, enter the date you wish to end your subscription.

  10. Choose Next step: Solve now or contact us.

  11. On the Contact us page, choose your preferred language.

  12. Choose your preferred contact method.

  13. If necessary, back up any instances and instance data present on your server.

  14. Terminate instances launched on your server.

  15. Review your case details and then choose Submit. Your case ID number and summary appear.

  16. Do NOT power down or disconnect the server from the network until instructed to do so in the support case.

To return your AWS Outposts server, follow the procedures on Return an AWS Outposts server.

Convert to a month-to-month subscription

To convert to a month-to-month subscription and keep your existing Outpost server, no action is needed. If you have questions, open a billing support case.

Your Outpost will be renewed on a monthly basis at the rate of the No Upfront payment option that corresponds to your AWS Outposts configuration. Your new monthly subscription will start the day after your current subscription ends.