AWS Partner Central FAQ

This topic provides answers to the following questions about AWS Partner Central.

How do I open an AWS Support ticket?

In AWS Partner Central, choose Support, Contact Support to submit new cases, view your case history, or correspond with AWS Partner Support.

I'm locked out of AWS Partner Central. How do I get support?

If you are locked out of AWS Partner Central, you can get support by doing the following:

1. Navigate to the AWS Partner Team contact page of the AWS Partner Network Knowledge Base.

2. Complete the contact form and choose Submit.

How do I register for AWS Partner Accreditations?

To enroll in AWS Skill Builder and AWS Partner Accreditations

1. Sign in to AWS Partner Central.

2. Choose Learn, AWS Partner Training.

3. Choose Explore free digital training.

4. Choose Sign in to AWS Skill Builder.

How do I reset my AWS Partner Central password?

To reset a forgotten password

1. On the Sign in to AWS Partner Network page, choose Forgot password.

2. Enter your registered business email address.

3. Choose Next.

4. Check your email for a message from [e-mail] with the subject line AWS Partner Network Email Verification. The message contains a verification code.

5. On the Reset password page, enter the verification code.

6. For Password, enter a new password. Passwords must contain the following:

   • Eight or more characters.

   • At least one uppercase and one lowercase letter.

   • At least one number.

   • At least one symbol from ! @ # $ % ^ _ = + : :.

7. Choose Submit.

Note

For help with signing in and registration, contact APN Support.

How do I ensure that my Partner Scorecard registers my organization's AWS Certifications?

In order for a user's AWS Certification to appear on your Partner Scorecard, the user must be registered with AWS Partner Central. To register a user, refer to Inviting new users. In addition, one of the following must be true:

• The user passed the AWS Certification exam using their current registered AWS Partner Central email address.

• The user passed an AWS Certification exam using the email address from their personal CertMetrics account and added the address to their AWS Partner Central account. Refer to Adding your CertMetrics email address to your AWS Partner Central account

Adding your CertMetrics email address to your AWS Partner Central account

1. Sign in to AWS Partner Central.

2. Choose My Profile, My AWS Certifications.

3. Choose Edit.

4. For AWS T&C Account Email, enter the email address registered with your CertMetrics account.

5. Choose Save. Allow 5 days for certifications to update on your Partner Scorecard.

How do I transfer my AWS certifications to a new AWS Partner Central account?

You can transfer AWS certifications you've earned with a previous employer to a new AWS Partner Central account.

To transfer your AWS certifications to a new AWS Partner Central account

1. Register as a user on AWS Partner Central with the registered business email address of your new company.

2. Navigate to the AWS Certification page.

3. Choose Sign in.

4. On the Choose a sign in method page, in the Organization SSO section, enter the registered business email of your new company.

5. Choose Sign in.

6. Navigate to Contact AWS Training and Certification. Submit a request to transfer your previous AWS Certification profile to your new AWS Partner Central account.

To transfer AWS certifications to a new AWS Partner Central account with a CertMetrics email address

If your CertMetrics account address is a personal email address listed in your previous company's AWS Partner Scorecard, do the following:

1. Sign in to AWS Partner Central using your previous email address and password. If you do not have access to this account, contact APN support for assistance.

2. Choose My profile, My AWS Certifications

3. For View All Trainings and Certifications, choose Edit.

4. Delete the contents of the AWS T&C Account Email field.

5. Choose Save. Your certifications will appear in your new account within five business days.

Note

For assistance updating your CertMetrics account email address, submit a request at Contact AWS Training and Certification. In the request details, include your previous and new CertMetrics email addresses.

What is the AWS Direct Connect program?

For more information, refer to AWS Direct Connect Delivery Partners.

Does AWS Partner Central support the Microsoft Edge Legacy browser?

No. Effective December 31, 2020, AWS Partner Central stopped supporting the Microsoft Edge Legacy Browser. If you currently access AWS Partner Central with the Edge Legacy browser, we recommend upgrading to the Microsoft Edge browser for a better experience.

What is the Microsoft Edge Legacy browser?

Microsoft Edge Legacy browser includes version of the original Edge browser prior to version 80. To find out what version of Edge you have, refer to Find out which version of Microsoft Edge you have.

Why the change?

In 2021, Microsoft ended support for its Microsoft Edge Legacy browser, including security updates. At AWS, our partner user experience and the security of partner data are very important to us. Hence, we proactively discontinued support for the Microsoft Edge Legacy browser on December 3, 2020 in favor of the new Edge browser released in January 2020.

Can I access the AWS Management Console through AWS Partner Central?

You cannot access the AWS Management Console through AWS Partner Central. Sign in to the AWS Management Console at https://console.aws.amazon.com/console.