Getting support - AWS Partner Central
Ask questions to Amazon QSupport

Getting support

Ask questions to Amazon Q

Amazon Q (Q) is an AI-powered assistant that provides real-time, personalized support to through natural language to search across Partner Central and Marketplace knowledge sources and return concise summaries and recommendations. Support is available by selecting the Q logo and launching the chat window in the console, selecting Ask Amazon Q in the top search bar, or Diagnose with Q when an error is returned on widgets, features, and pages throughout the console.

If Amazon Q does not respond with the information you need, you can create a case with support by selecting Partner Central Support from left navigation menu.

Support

In AWS Partner Central, choose Support, Contact Support to submit new cases, view your case history, or correspond with AWS Partner Support.

AWS Partner Support is a case-management feature for partners to engage with APN Support. On the Partner Support page, you can open a new case, review your open and previous cases, and read articles related to common issues, questions, and concerns posed by other users. You can track correspondence on open cases, respond directly from AWS Partner Central, and upload files to help you communicate your issues with AWS Partner support.

AWS Partner Support gives you the ability to enter details about your issue so that the support team can help you more efficiently.

  • Type of Case – Choose the type of support case you want to open. This helps to route your request to the right team.

  • Question Type – Choose the option that best aligns with the type of question you want to ask the support team.

  • Get Specific – Choose a more specific question type.

  • Subject – Enter a descriptive subject for your support ticket.

  • Description – Describe your issue in detail.

  • Attachments – Add any attachments to help describe your issue.

If you are locked out of AWS Partner Central, you can get support by doing the following:

  1. Navigate to the AWS Partner Team contact page of the AWS Partner Network Knowledge Base.

  2. Complete the contact form and choose Submit.