Moving from the Amazon Pinpoint SMS sandbox to production - Amazon Pinpoint

Moving from the Amazon Pinpoint SMS sandbox to production


Amazon Pinpoint has updated their user guide documentation. This page may no longer have the most up-to-date information. To get the latest information regarding how to create, configure, and manage your Amazon Pinpoint SMS and voice resources, see the new Amazon Pinpoint SMS user guide.

After fully testing your SMS environment in the SMS sandbox, you can choose to move to production. To do so, create an AWS Support case for a Service limit increase request.

Alternatively, you can request production access from the sandbox environment. To do so, choose Request production access under Account tier on the SMS and voice page.


If your account is in multiple regions, you must submit a support request for each region.

To move from the SMS sandbox
  1. Sign in to the AWS Management Console and open the Amazon Pinpoint console at

  2. On the Support menu, choose Support Center.

  3. On the Your support cases pane, choose Create case.

  4. Choose the Looking for service limit increases? link, then complete the following:

    • For Limit type, choose Pinpoint SMS.

    • (Optional) For Provide a link to the site or app which will be sending SMS messages, provide information about the website, application, or service that will send SMS messages.

    • (Optional) For What type of messages do you plan to send, choose the type of message that you plan to send using your long code:

      • One Time Password – Messages that provide passwords that your customers use to authenticate with your website or application.

      • Promotional – Noncritical messages that promote your business or service, such as special offers or announcements.

      • Transactional – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content.

    • (Optional) For Which AWS Region will you be sending messages from, choose the region that you'll be sending messages from.

    • (Optional) For Which countries do you plan to send messages to, enter the country or region that you want to purchase short codes in.

    • (Optional) In the How do your customers opt to receive messages from you, provide details about your opt-in process.

    • (Optional) In the Please provide the message template that you plan to use to send messages to your customers field, include the template that you will be using.

  5. Under Requests, complete the following sections:

    • For the Region, choose the Region from which you'll be sending messages.


      The Region is required in the Requests section. Even if you provided this information in the Case details section you must also include it here.

    • For Resource Type, choose General Limits.

    • For the Limit, choose SMS Production Access.

    • For New limit value, enter 1.

  6. Under Case description, for Use case description, enter any relevant details about this request.

  7. (Optional) If you want to submit any further requests, choose Add another request. For the required information, see the other sections within Requesting support for SMS messaging with Amazon Pinpoint.

  8. Under Contact options, for Preferred contact language, choose whether you want to receive communications for this case in English or Japanese.

  9. When you finish, choose Submit.

After we receive your request, we provide an initial response within 24 hours. We might contact you to request additional information.