Requesting Sender IDs for SMS Messaging with Amazon Pinpoint - Amazon Pinpoint

Requesting Sender IDs for SMS Messaging with Amazon Pinpoint

In SMS messaging, a sender ID is a name that appears as the message sender on recipients' devices. Sender IDs are a useful way to identify yourself to the recipients of your messages.

Support for sender IDs varies by country. For example, carriers in the United States don't support sender IDs at all, but carriers in India require senders to use sender IDs. For a complete list of countries that support sender IDs, see Supported Countries and Regions (SMS Channel).

Important

Some countries require you to register sender IDs before you use them to send messages. Depending on the country, this registration process might take several weeks. The countries that require pre-registered sender IDs are indicated in the table on the Supported Countries page.

If you're sending messages to recipients in a country where sender IDs are supported, and that country doesn't require you to register your sender ID, you don't have to perform any additional steps. You can start sending messages that include sender ID values immediately.

You only need to complete the procedures on this page if you plan to send messages to a country where registration of sender IDs is required.

Step 1: Open an Amazon Pinpoint SMS Case

If you plan to send messages to recipients a country where sender IDs are required, you can request a sender ID by creating a new case in the AWS Support Center.

Note

If you plan to send messages to recipients in a country where sender IDs are allowed but not required, you don't need to open a case in the Support Center. You can start sending messages that use sender IDs immediately.

To request a sender ID

  1. Sign in to the AWS Management Console at https://console.aws.amazon.com/.

  2. On the Support menu, choose Support Center.

  3. On the My support cases tab, choose Create case.

  4. Choose Service quota increase.

  5. Under Case classification, do the following:

    1. For Quota type, choose Pinpoint SMS.

    2. For Provide a link to the site or app which will be sending SMS messages, identify the website or application where your audience members opt in to receive your SMS messages.

    3. For What type of messages do you plan to send, choose the type of message that you plan to send using your sender ID:

      • One Time Password – Messages that provide passwords that your customers use to authenticate with your website or application.

      • Promotional – Noncritical messages that promote your business or service, such as special offers or announcements.

      • Transactional – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content.

    4. For Which countries do you plan to send messages to, specify the countries where you want to register a sender ID. Support for sender IDs and sender ID registration requirements vary by country. For more information, see Supported Countries and Regions (SMS Channel).

      If the list of countries exceeds the number of characters allowed by this text box, you can instead list the countries in the Case description section.

  6. Under Requests, do the following:

    1. For Resource Type, choose General Quotas.

    2. For Quota, choose SenderID Registration.

    3. For New quota value, enter the number of sender IDs that you're requesting. Typically, this value is 1.

  7. Under Case description, for Use case description, provide the following information:

    • The sender ID that you want to register.

    • The template that you plan to use for your SMS messages.

    • The number of messages that you plan to send to each recipient per month.

    • Information about how your customers opt in to receiving messages from you.

    • The name of your company or organization.

    • The address that's associated with your company or organization.

    • The country where your company or organization is based.

    • A phone number for your company or organization.

    • The URL of the website for your company or organization.

After we receive your request, we provide an initial response within 24 hours. We might contact you to request additional information.

If we're able to provide you with a Sender ID, we send you an estimate of the amount of time that's required to provision it. In many countries, we can provide you with a Sender ID within 2–4 weeks. However, in some countries, it can take several weeks to obtain a Sender ID.

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. We might not be able to grant your request if your use case doesn’t align with our policies.

Step 2: Update Your SMS Settings in the Amazon Pinpoint Console

When we complete the process of obtaining your sender ID, we respond to your case. When you receive this notification, complete the steps in this section to configure Amazon Pinpoint to use your sender ID.

  1. Sign in to the AWS Management Console and open the Amazon Pinpoint console at https://console.aws.amazon.com/pinpoint/.

  2. On the All projects page, choose a project that uses the SMS channel.

  3. In the navigation pane, under Settings, choose SMS and voice.

  4. Next to SMS settings, choose Edit.

  5. Under Account-level settings, for Default sender ID, type your sender ID.

  6. Choose Save changes.

Next Steps

You've registered a sender ID and updated your settings in the Amazon Pinpoint console. Now you can use Amazon Pinpoint to send SMS messages with your sender ID. SMS recipients in supported countries will see your sender ID as the message sender on their devices.

To engage an audience segment with an SMS campaign, see Amazon Pinpoint Campaigns.

To send an SMS message directly to a limited audience without creating a campaign, see Send Test Messages with Amazon Pinpoint.