Editing or deleting a registered company
You can edit some of the 10DLC registration information for your company directly in the Amazon Pinpoint console. You can also delete a 10DLC company registration by creating a case in the AWS Support Center.
Editing a 10DLC company registration
After you complete the 10DLC registration process for a company, you can edit the details of your registration.
If you see an error message after editing your company registration details, there might be other issues with your registration. You can open a ticket with AWS Support to request more information.
Note
To edit a company's Tax ID, Company of registration or What type of legal form is this organization? you have to open a ticket with AWS Support, see To edit a company through support.
To edit a company
Open the Amazon Pinpoint console at https://console.aws.amazon.com/pinpoint/
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In the navigation pane, under SMS and voice, choose Phone numbers.
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On the 10DLC campaigns tab, in the list of campaigns, choose the name of the company that you want to edit the details for.
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Choose Edit.
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Modify the registration information as needed. When you finish, choose Re-submit.
Note
When you re-submit your registration details, you're charged a one-time registration fee. Currently, this registration fee is $4 (USD).
To edit a company's Tax ID, Company of registration or What type of legal form is this organization?, you have to open a ticket with AWS Support.
Before you submit the support ticket you must:
Delete any 10DLC numbers from any campaigns, see Relinquishing phone numbers
Delete any 10DLC campaigns, see Deleting a 10DLC campaign
To edit a company through support
Sign in to the AWS Management Console and open the Amazon Pinpoint console at https://console.aws.amazon.com/pinpoint/
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In the navigation pane, under SMS and voice, choose Phone numbers.
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On the 10DLC campaigns tab, choose Request to delete company.
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Confirm that you want to continue by choosing Request to delete company again to open the AWS Support Center.
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For the case type, choose Looking for service limit increases? link.
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For the Limit type, choose Pinpoint.
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In the Requests section, choose the Region, and then for the Limit, choose 10DLC - request to update/delete 10DLC company or campaign.
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Leave the New limit value field empty.
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For Use case description, enter the new Tax ID, Company of registration or What type of legal form is this organization? you want to edit, and then provide details for what you want to be done.
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Under Contact options, for Preferred contact language, choose the language that you prefer to use when communicating with the AWS Support team.
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For Contact method, choose your preferred method of communicating with the AWS Support team.
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Choose Submit.
Deleting a 10DLC company registration
If you want to delete a registered company, you have to open a ticket with AWS Support. You can't delete a company through the Amazon Pinpoint console.
To delete a company
Sign in to the AWS Management Console and open the Amazon Pinpoint console at https://console.aws.amazon.com/pinpoint/
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In the navigation pane, under SMS and voice, choose Phone numbers.
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On the 10DLC campaigns tab, choose Request to delete company.
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Confirm that you want to continue by choosing Request to delete company again to open the AWS Support Center.
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For the case type, choose Looking for service limit increases? link.
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For the Limit type, choose Pinpoint.
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In the Requests section, choose the Region, and then for the Limit, choose 10DLC - request to update/delete 10DLC company or campaign.
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Leave the New limit value field empty.
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For Use case description, enter the company name you want to delete, and then provide details for what you want to be done.
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Under Contact options, for Preferred contact language, choose the language that you prefer to use when communicating with the AWS Support team.
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For Contact method, choose your preferred method of communicating with the AWS Support team.
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Choose Submit.
