Comparing AMS Accelerate and Support

Key differences in AMS Accelerate and Support governance responsibilities

The Support and AMS Accelerate support models mainly differ in the following governance areas:

• Network traffic protection (encryption, integrity, and identity)

• Customer-side data encryption and data integrity authentication

• Server-side encryption (file system and data)

In the AMS Accelerate support model, AWS is responsible for these governance areas. In the Support model, you are responsible for them.

For more information about the different types of support models offered by Support, see Compare Support plans in the Support documentation.

Support and AMS Accelerate responsibility matrix

The following table shows the high-level governance responsibilities of you, as the customer, and AWS in both the Support and AMS Accelerate support models.

Governance area	Support: Who's responsible (AWS or you)	AMS Accelerate: Who's responsible (AWS or you)
AWS Regions	AWS	AWS
AWS Availability Zones	AWS	AWS
AWS Edge locations	AWS	AWS
AWS Global Cloud Infrastructure	AWS	AWS
AWS compute	AWS	AWS
AWS storage	AWS	AWS
AWS database	AWS	AWS
AWS networking	AWS	AWS
Network traffic protection (encryption, integrity, identity)	You	AWS
Customer-side data encryption and data integrity authentication	You	AWS
Server-side encryption (file system and data)	You	AWS
Operating system, network, and firewall configuration	You	You
Platform and application identity and access management	You	You
Customer data	You	You

Note

Each operational process has its own, responsible, accountable, consulted, and informed (RACI) matrix. For more information, see Roles and responsibilities in the AMS Accelerate User Guide.

Support model options

The following diagram shows the different support models that you can apply to each AWS account.

Note

An AWS Control Towerlanding zone that includes multiple AWS accounts can have more than one support model.