Operations - AWS Prescriptive Guidance
ObjectivesOutcomesAWS Partners and toolsHow-to guide

Operations

The objective of the operations workstream is to review your current operational model and develop an operations integration approach to support future-state operating models as you migrate to AWS. The operating model should encompass the relationships among people, processes, and tools to support the delivery of organizational objectives. Workstream owners identify and document high-level gaps based on the end-state operational model for tools, processes, and people. A roadmap prioritization is then created for implementation. This roadmap is influenced by, and will influence, the other migration workstreams because of the many interdependencies among security, people, AWS landing zone, and other project workstreams.

Objectives

Create a roadmap for operational constructs to scale on AWS:

  • Identify the desired IT service management (ITSM) state and support model

  • Review current operational practices (tools, people, processes) on premises and in the cloud

  • Identify potential vulnerabilities around scaling operations

  • Review business continuity planning (BCP), and create a plan to address any potential impact on operations

  • Identify how running the migration will impact normal operations

  • Identify operational support organizations and AWS Partners who will interact with the cloud environments

Outcomes

  • Improved operational posture, and enhanced service-level agreements (SLAs) and operational-level agreements (OLAs)

  • Runbooks and design guides for operational silos such as backups, monitoring, and deployments

  • Operational playbook on AWS

  • Business continuity planning/disaster recovery (BCP/DR) playbook

  • ITSM on AWS documented and defined

AWS Partners and tools

As applications are migrated and old systems are retired, your operating model becomes an evergreen set of people, processes, and technology that constantly iterates toward a modern operating model. AWS Partners such as AppDynamics, New Relic, and Dynatrace can help you continue to iterate on your operating model as you move more operations to the cloud.

How-to guide